100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
60% lettings fee satisfaction
Mar 04,2024
Mar 04,2024
3
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Property rental nightmare.
Though the sales side of the business appears okay, the property management and rental management side is appalling. Where do we start? Maybe the beginning. I rented Woodbrook Tower in Alderley and on agreeing the rent, as advertised, the estate agent then tried to increase it 10% right as I was about to sign. Yes incredible and they had no other offers and the property was empty. They then told me it would be cleaned professionally. It clearly wasn't. Including dirty cutlery, dust everywhere and a coffee machine with mold in. They knew it had not been properly cleaned as they had provided the Landlord with two quotes, which he rejected.
Even the estate agent showing me around said it was dirty.
On access to the property I noticed a lot of flies around. It soon became apparent there was a serious infestation of flies, which was well known and at one point wasps in the top living area of the property. Nothing was ever done and I was even told just get fly killer! The property was also old and damp. Then I got a notification they wanted to up the rent another 20%. Yes 20%.
But before that a lady call Jasmine was sent around to photograph and film every room and take photos of all my personal property. It was a massive unexpected intrusion of my privacy. She said she had been told to do it, making out she had that right. That's how they now document an inspection. Including photos of any papers on the table or usage of any items in the property. It was incredibly distressing. But that's how these guys like to operate. I also complained about the flies again, but she said that would be down to the landlord to resolve and as property managers they had no involvement or responsibility to me.
Finally, after I cleaned the property to a far far higher standard than I inherited it. They told me they would be deducting a full professional clean from my deposit. This is after I was effectively forced out due to them hiking the rent up ..
As they obviously had someone else lined up. Overseas people.
A fellow neighbour told me the property was due major roof repairs and that is probably why it is damp.
So please take this as a warning. This was a £2500 pcm property and now rented out to the next people at 20% more.
Though the sales side of the business appears okay, the property management and rental management side is appalling. Where do we start? Maybe the beginning. I rented Woodbrook Tower in Alderley and on agreeing the rent, as advertised, the estate agent then tried to increase it 10% right as I was about to sign. Yes incredible and they had no other offers and the property was empty. They then told me it would be cleaned professionally. It clearly wasn't. Including dirty cutlery, dust everywhere and a coffee machine with mold in. They knew it had not been properly cleaned as they had provided the Landlord with two quotes, which he rejected.
Even the estate agent showing me around said it was dirty.
On access to the property I noticed a lot of flies around. It soon became apparent there was a serious infestation of flies, which was well known and at one point wasps in the top living area of the property. Nothing was ever done and I was even told just get fly killer! The property was also old and damp. Then I got a notification they wanted to up the rent another 20%. Yes 20%.
But before that a lady call Jasmine was sent around to photograph and film every room and take photos of all my personal property. It was a massive unexpected intrusion of my privacy. She said she had been told to do it, making out she had that right. That's how they now document an inspection. Including photos of any papers on the table or usage of any items in the property. It was incredibly distressing. But that's how these guys like to operate. I also complained about the flies again, but she said that would be down to the landlord to resolve and as property managers they had no involvement or responsibility to me.
Finally, after I cleaned the property to a far far higher standard than I inherited it. They told me they would be deducting a full professional clean from my deposit. This is after I was effectively forced out due to them hiking the rent up ..
As they obviously had someone else lined up. Overseas people.
A fellow neighbour told me the property was due major roof repairs and that is probably why it is damp.
So please take this as a warning. This was a £2500 pcm property and now rented out to the next people at 20% more.
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Latest Reviews
1st Jul 2020
reviewed by 'Tracey'
11th Sep 2019
reviewed by 'Manu'
24th May 2019
reviewed by 'Catherine'
3rd Apr 2019
reviewed by 'JCBerry'
Opening Hours
Address
Jordan Fishwick
36\/38 Alderley Road
Wilmslow
Cheshire
SK9 1JX
01625 536300
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 100% | 60% | £450 | £2,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 7 | 0 | 21 | 7 | 8 | 0 | 2 | 0 | 2 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 21,2021
Jul 21,2021
0
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Great company. Courteous, professional and helpful - Big licks to Kat Walker in Lettings for being generally superb at what she does....
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Jul 01,2020
Jul 01,2020
0
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Our property was on the rental market with this office and I have to say when Kat Walker in particular managed it for us, everything ran like clockwork. She was very quick to deal with any issues from either us or the tenants and our ...
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Sep 11,2019
Sep 11,2019
0
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Excellent agency as they helped me find a very good home where I stayed with my family for an year. All my home maintenance woes were handled very quickly by them. Special thanks to Kat walker who had been very instrumental in my last days ...
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May 24,2019
May 24,2019
0
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I have been private renting for over 12 years with various estate agents but found the staff at Jordan Fishwick, Wilmslow to be amazing. In particular Debbie Townsend who went above and beyond to accommodate my needs. I would not hesitate to recommend Jordan Fishwick to ...
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Apr 03,2019
Apr 03,2019
0
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The team at JF in Wilmslow we're all very professional and worked hard to achieve a positive result for us. They communicated well with us and at all times were helpful and proactive. Hannah in particular worked incredibly hard to keep the sale and purchase ...
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Comment on agent fees
The fees were in line with our expectations
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Jan 10,2019
Jan 10,2019
1
people found
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this helpful
Absolutely the worst estate agent - AVOID THEM
After a rental transaction went sideways we were told that our admin fees would be refunded (£528) but 6 weeks and after being fobbed off a lot we still haven't had our money back based on some kind of ...
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Comment on agent fees
Fees were very high
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Jun 15,2018
Jun 15,2018
0
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I was searching for a house and it was over a week I had already spent not finding a house. I had lost all my options and was running out of plans, here is when Debbie helped me to find a house real quick. It ...
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Comment on agent fees
Reasonable
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Feb 20,2017
Feb 20,2017
0
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I have just come across the review I left 18 months ago and am astonished that I gave it 3 stars. How polite!! They don't deserve one star. Someone only has to mention renting and I tell the story of my disgraceful experience at the hands of ...
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Comment on agent fees
No comment other than they charged extra as we had a Dog. Not sure why but you don't argue...you want the house.
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Feb 10,2016
Feb 10,2016
0
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Stephen made the whole experience incredibly easy and maintained a strong level of communication. It was a pleasure working with him and everything was performed and explained to the highest quality....
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Comment on agent fees
Good - Normally agency fees are a source of frustration for me but in this case I feel that Stephen's services were worth every penny spent.
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Jan 29,2016
Jan 29,2016
0
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Jordan Fishwick were very helpful during our moving process. They helped us with everything down to the last detail and Stephen was brilliant. We had a lot of questions that he answered thoroughly and clearly and was available almost all the time....
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Comment on agent fees
The fees seemed too high.
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Nov 30,2015
Nov 30,2015
3
people found
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Jordan Fishwick couldn't do enough for me when I first rented the property and as this was my first experience of renting I was impressed. We paid more than I intended to rent for a few months but I thought it was worth it. We ...
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What agent could do to change your mind?
There is nothing you can do to help me change my mind about how I feel. I explained at the start that I am ill and should avoid stress. I was quite frankly very frightened and lost a lot of sleep. Thank goodness for the young lady that got my exasperated call that afternoon and understood and helped me. I feel sure that if she had dealt the whole way through it might have been a different story. I'm so glad it's all over.Attached Filesnbsp;
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Nov 27,2013
Nov 27,2013
0
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How refreshing to deal with a friendly and enthusiastic lettings agent who has actually been to the property and could answer all of our questions during the viewing. Having someone who obviously knows a property well and puts it across in such a positive manner ...
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Nov 09,2013
Nov 09,2013
3
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this helpful
Hi
The efficiency of Kirsty was excellent and she was very prompt in answering my emails prior to me moving in.
However , the property was unclean, dirty walls, dirty bed mattress, filthy oven, microwave and the dishwasher had dishes in it, which looked like they ...
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What agent could do to change your mind?
Please see above.Attached Filesnbsp;
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Oct 10,2013
Oct 10,2013
0
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Debbie and Kirsty were helpful from the start, efficient and always made sure I understood what was going on. They have procedures quite rightly but I always knew what they were doing and why. Good selection of properties and tailored viewings to my needs. Excellent ...
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Oct 07,2013
Oct 07,2013
0
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Rob Wight was very knowledgeable about local market and wider economic conditions in housing market. Detailed legal knowledge eg requirement to complete a statutory declaration. Excellent communication with 3rd parties eg my purchaser's solicitor. Pro- active communications with me, my purchaser and both sets of ...
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Oct 07,2013
Oct 07,2013
0
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Rob Wight was very knowledgeable about local market and wider economic conditions in housing market. Detailed legal knowledge eg requirement to complete a statutory declaration. Excellent communication with 3rd parties eg my purchaser's solicitor. Pro- active communications with me, my purchaser and both sets of ...
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Oct 05,2013
Oct 05,2013
0
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Thank you to Debbie and Kirsty at Jordan Fishwick Wilmslow.
My first attempt at renting and I was very daunted, however the girls at Jordan Fishwick came to the rescue. They advised on a few ideal properties within my budget and guided me through the ...
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Sep 11,2013
Sep 11,2013
0
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I found Jordan Fishwicks to be very helpful in assisting my house search. They were easily contactable and dealt with any issues as quickly as possible.
The house search was made very easy, and the reference checks were carried out extremely quickly, assisting with my ...
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Sep 06,2013
Sep 06,2013
0
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Excellent service. Debbie is very pro active , accommodating and honest. Property is always let relatively quickly and ensures the process is as smooth as possible....
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Sep 04,2013
Sep 04,2013
0
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A new experience for us, we were given comprehensive information beforehand & wise advice throughout . The staff were efficient & the whole thing was done swiftly & painlessly ....
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Sep 04,2013
Sep 04,2013
0
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Both Debbie and Kirsty were very helpful. They understood my needs and found relevant properties. Kirsty was patient when I was late for appointments! And they made the end transaction as simple as possible...
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Sep 04,2013
Sep 04,2013
0
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The agents were very accommodating when we only have a very short period to look for houses - booking us in in advance for a block and then showing us all their properties that fitted our requirements. They made what could have been a very ...
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Aug 15,2013
Aug 15,2013
0
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Debbie is excellent in her job and continues to let all our properties quickly and efficiently without any hassle. She has also exceptional knowledge of Lettings management and we will continue to contact her for all our properties....
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Aug 07,2013
Aug 07,2013
0
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In an incredibly difficult and stressful move the Debbie went completely above and beyond to make sure that I was able to move into the property when and unfortunate series of events ment this was nearly impossible.
Debbie made sure that we didn't have any ...
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Aug 03,2013
Aug 03,2013
0
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I have a number of houses in Wilmslow and Alderley and have rented properties in these areas for nearly 30 years.
I have found the current team at Jordan Fishwick the most 'on the ball' and best to deal with of all the local agents I ...
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Jun 11,2013
Jun 11,2013
1
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I rented a property which was managed by JF for 4 years and enjoyed consistent professional service.
On my exit of the tenancy JF were fair and timely addressing any issues I raised. In a nutshell; they said what they would do and they did what ...
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May 27,2013
May 27,2013
0
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Both Kirsty and Debbie were very polite, helpful and efficient from the initial searching for my new home through to the final stage of moving in....
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May 24,2013
May 24,2013
0
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A warm welcome from cheerful Kirsty when she met me and showed me around the flat.
She was able to answer all my questions and provide me with useful information in a professional manner.
All matters with Kirsty via phone/email were dealt with in ...
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Apr 25,2013
Apr 25,2013
1
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Very accommodating, always responds quickly and a pleasure to speak to. Provided with everything to make the move as straightforward as possible....
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Apr 17,2013
Apr 17,2013
0
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Great letting agent to deal with, thoroughly recommended. The letting process from start to moving in date was very straight forward and quick. The staff at the branch were really helpful and a pleasure to deal with....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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