Depending on who manages your property you can have a different experience. Some employees are very helpful and some not so helpful. Unfortunately this company has too much red tape which for the honest and lawful tenant is a hindrance and to a certain degree can be very disrespectful and rude. When working with any letting agent always cover your back, as friendly as they may seem from the outset they are not your friends. They are not looking out for your best interests, even if they are approachable or friendly. Unfortunately Johnson Wood's primary goal for the tenant is not to help you find a home or be comfortable in your home but simply to make "as much" money as possible.