Based on our profile, Jay Hayden showed us exactly the kind of property we were looking for. We didn\'t waste time for looking at properties which didn\'t meet our most relevant requirements (this experience we had unfortunately made with other estate agent companies before). He was very competent, took his time and could answer all our questions. He didn\'t put any pressure on us to accelerate our decision. In the ongoing process we dealt with Peter Martin who did a great job in negotiating with the landlord. His help was substantial to make us realize our prefered moving date (which was later than the landlord would have wished for). He integrated our pov in the tenancy agreement and made us feel, that he was on our side. He took a lot of time to explain us the contract (we are not native English speakers) and made us feel completely comfortable signing it.