I don\'t know where to begin, really. I can\'t understand how such a business can even exist. We had a viewing with Kiera, after which we decided that we would like to rent the property. Everything was fine until we paid the deposit. Then strange things started happening. No answers to very basic emails whatsoever, for weeks (signing of the contract had been delayed for weeks, we didn\'t know what to think). Calling City Quays didn\'t help either - lad on the phone kept promising that Kiera was going to call us back in 2 minutes. That never happened, despite repeated calls and other promises. Upon my suggestion to come and visit in the office - answer don\'t go, she\'s busy! This was how they treated us throughout all the process. Anyway, I will skip through the whole story, just saying that they managed to avoid us for around 3 weeks. I had a sneaky suspicion that things can\'t go well when they don\'t even bother talk to you, but I still had a hope that we will finally manage to move in somehow. Surprise surprise - we come to the property with our stuff on the arranged day - no one was there. Finally we managed to get the landlord\'s telephone number and called him.. he said \'sorry guys I can\'t let you in today, because Kiera screwed up with the contract, I haven\'t received any money yet from City Quays, and I don\'t know who you guys are because I have neither the referencing report (for which we paid like 3 weeks ago) nor the contract\' (which we signed weeks ago as well)! Anyway, we managed to sort things out only because the landlord was reasonable and trusted us, otherwise we would have been standing in the rain with all our stuff. Thanks to City Quays. This has been been the worst company we have ever dealt with, simply mind blowing. My advice is - AVOID LIKE THE PLAGUE.