Farnham, GU9
4.2/5, 5 reviews
80% recommended
100% lettings valuation accuracy
99% lettings fee satisfaction
Letting Agents, Property Management & Rental Properties

“Great service. Very friedly staff. Would recommend to anyone....”

Share on :
Jun 07,2010
Minithumbup
By: 'Aga'
Jun 07,2010
0 people found
this helpful
Great service. Very friedly staff. Would recommend to anyone.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Greenwood & Co
The Wool House, Bear Lane
Farnham
Surrey
GU9 7LG
01252 734 734

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 99% £825 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 2 1 0 0 0 0 1 0
Areas covered
  • GU9
  • Farnham
  • GU10
  • Wrecclesham
  • GU34
  • Alton
  • GU12
  • Aldershot
  • GU14
  • Farnborough
  • GU27
  • Haslemere
  • GU34
  • Bordon
  • GU51
  • Fleet
  • GU26
  • Grayshott
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TDS SAGEagent
Latest Properties

No Properties

“Greenwood and Co. are incredibly professional......”

Share on :
Nov 13,2020
Minithumbup
By: 'Helen'
Nov 13,2020
0 people found
this helpful
Greenwood and Co. are incredibly professional and helpful. They always reply to emails/calls promptly and have shown kindness and efficiency since I first contacted them about a property - that I am now in! Every step of the rental process was easy to follow ...
read full review
Was this helpful? Yes

“Wrost estate agent I ever seen, when reported......”

Share on :
Jul 15,2019
Minithumbdown
By: 'nida haque'
Jul 15,2019
1 people found
this helpful
Wrost estate agent I ever seen, when reported issues to them they not bother to fix them, after calling emailing number of times they send someone to fix it, some of light had loose connections which never fixed they dont think it was dangerous and ...
read full review
Was this helpful? Yes
By: Zoe Berry of Greenwood & Company
Jul 19, 2019
View all comments (1)
UPDATE - 15/07/19 - I can confirm that this matter was resolved very quickly and efficiently. We are members of the Association of Residential Letting Agents (ARLA) ensuring a high standard of customer service and are bound by the code of practice providing security and peace of mind. In addition, all client money is protected within the ARLA scheme. ...

“We are landlords and live overseas. Our property has been ......”

Share on :
Jun 22,2015
Minithumbup
By: 'Helen A'
Jun 22,2015
0 people found
this helpful
We are landlords and live overseas. Our property has been tenanted for 16 years and Greenwoods is our third - and by far the best - rental agent. They quickly find us great tenants so our house is rarely empty. That's great, but that is the ...
read full review
Was this helpful? Yes

“I can utterly testify to the professionalism of Steve, Jane ......”

Share on :
Dec 09,2011
Minithumbup
Jane
By: 'Dean'
Dec 09,2011
0 people found
this helpful
I can utterly testify to the professionalism of Steve, Jane and the whole of the Greenwoods management team. We have dealt with them on a number of occasions over the last 10 years and they are professional and totally reliable but retain a sense of balance ...
read full review
Was this helpful? Yes

“Great service. Very friedly staff. Would recommend to anyone....”

Share on :
Jun 07,2010
Minithumbup
By: 'Aga'
Jun 07,2010
0 people found
this helpful
Great service. Very friedly staff. Would recommend to anyone....
read full review
Was this helpful? Yes
Staff picture Jane
(1)
Staff picture Heather
(0)
Staff picture Daniel
(0)
Staff picture Zoe
(0)
Staff picture Tania
(0)
Staff picture Jacqui
(0)
Staff picture Carly
(0)
No image available Rebecca
(0)
Staff picture Nicola
(0)
Staff picture Steve
(0)
Staff picture Jane
(0)

Landlord Fees

Scale of Charges and Levels of Service (inclusive of VAT)

Level of Service:

Tenant Find: 10% of the term up to a maximum 12 months
Rent Collection: 12% of the monthly rental income
Fully Managed: 14.4% of the monthly rental income

Platinum Service: (Offered on Fully Managed and Rent Collection only)
Rent level £0 - £1000 £360.00 per annum
Rent level £1001 - £2000 £432.00 per annum
Rent over £2000 £504.00 per annum

Additional Fees and Charges (Irrespective of Level of Service):

Tenancy Set Up Fee £350.00
(advise and agree market rent, marketing photos, advertise property, erect board, accompany viewings, negotiate tenancy offers, arrange tenant references, advise on Landlord obligations, current Regulations and compliance.)
Initial Tenancy Agreement £200.00
Renewal Tenancy Agreement £150.00
TDS Tenancy Deposit Service Fee £60.00 per annum
TDS Claim Submission & Defence £200.00
Inventory & Statement of Condition from £144.00
Check Out from £138.00
Check In from £94.00
Legionella Risk Assessment £100.00
Energy Performance Certificate from £120.00
Electrical Test Certificate from 210.00 Section 21 Notice Seeking Possession £84.00 Issuing Section 13 Notice Rent Increase £72.00 Obtaining estimates & supervision of works - 10% of cost of works over £2000
Hourly Rate for other works £60.00 per hour (duplication and testing of extra keys, in-between tenancies property management, extra property visits)
Minimum Fee (in case of early termination) £750.00

Tenant Fees

Tenant Fee Schedule

Holding Deposit (per tenancy) One week’s rent. This is to reserve a property. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).

Security Deposit (per tenancy. Rent under £50,000 per year) Five weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Security Deposit (per tenancy. Rent of £50,000 or over per year) Six weeks’ rent. This covers damages or defaults on the part of the tenant during the tenancy.

Unpaid Rent Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Lost Key(s) or other Security Device(s) Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s).

Variation of Contract (Tenant’s Request) £50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant’s Request)£50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Early Termination (Tenant’s Request) Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.
Last updated at 18/11/2020, 9:55 AM by Zoe Berry
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Greenwood and Company

Procedure For Complaints Handling

As a firm accredited by Safeagent, at Greenwood & Company we want you to be fully satisfied with our service. Sometimes things don’t go to plan and when something does go wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, our staff who you usually deal with will try to resolve it that day, so please tell them in the first instance.
Should they need some time to look into the matter, they will explain why and tell you how long it will take. If you’re not happy with the response you receive from the team, you can get in touch through our formal complaints procedure below.

Please put your formal complaint in writing either by email or letter, including as much detail as possible.

You can ask someone to help you put your complaint in writing if you wish. If you cannot put your complaint in writing, please contact us so we can document your complaint for you.

When contacting us, please tell us:

- Your name and contact details
- Confirmation of what your relationship is to the property
- The full address of the tenancy property, if you have those details
- The aspect of our service you are complaining about;
- How you would like us to put matters right.

We will then respond in line with the timeframes set out below. You can get in touch in two different ways – either by post:

Zoe Berry, Greenwood & Company, The Wool House, Bear Lane, Farnham, Surrey, GU9 7LG

Or by email to zoe@greenwood-property.co.uk

What Will Happen Next?

We will send you a letter acknowledging receipt of your complaint within three working days, enclosing a copy of this procedure.

We will investigate your complaint. A formal written outcome of our investigation will be sent to you within 10 working days of sending the acknowledgement letter. If there is a reason why we need more time than this we will tell you why.

If, at this stage, you are still not satisfied with the outcome, you should contact us again and we will arrange for a separate review to take place by a more senior member of staff.

We will write to you within 10 working days of receiving your request for a review, confirming our final viewpoint on the matter. If we need more time than this we will tell you why. If you still remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman
Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SB1 2BP
Phone – 01722 833306
Website – www.tpos.co.uk

Please kindly note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaint’s procedure, before being submitted to them for their independent review.
Last updated at 1:00 AM 01/01/1970 by

Awards won by Greenwood & Co, Farnham GU9 7LG


As Seen On

Get in touch with

Greenwood & Co

Branch - Farnham, GU9