0% lettings valuation accuracy
0% lettings fee satisfaction
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allAgents People Awards
Jun 06,2010
Jun 06,2010
1
people found
this helpful
this helpful
Charlestate stole money from me by contacting my tenant and telling them to change the rental payment account. All of this was obviously without my authorisation.
When it came to renewal, they lost the original contract I signed with them where I had negotiated discounted fees and they tried to overcharge me. Their administration is frankly terrible. I would definitely NOT recommend this estate agent to either Landlords or tenants.
When it came to renewal, they lost the original contract I signed with them where I had negotiated discounted fees and they tried to overcharge me. Their administration is frankly terrible. I would definitely NOT recommend this estate agent to either Landlords or tenants.
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Feb 28, 2011
We have landlords who appreciate the professional service we offer whereas there are other landlords who would rather lie/con the agent so as not to pay the renewal fee and still expect the same service. We are not charity organisation. Sep 11, 2010
You must have read your contract before signing.Please be truthfull to yourself.
You are possibly one of those who think charlestate operate as a charity organisation.
Sep 11, 2010
Charlestate has never deviated from any signed agreement. Charlestate has always advised clients of their options if they are unsatisfied with the service rendered.
Charlestate has never withheld whatever that is due to any client.
Charlestate takes extra steps towards ensuring clients satisfaction.
We encourage and appreciate your comments.
It is understable that some negative reactions is due to what people want and what they have lost for reasons they know.
We will continue to ensure customer satisfaction satisfaction.
Sep 02, 2010
This is obviously false and a case of another looking to ruin our reputation of proving a professional service for thier own vindictive reasons. We do not have any complains of this nature on record.
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Latest Reviews
19th Feb 2013
reviewed by 'motspur'
14th Aug 2012
reviewed by 'angry'
22nd Jul 2011
reviewed by 'FormerTenant'
19th May 2011
reviewed by 'smarties'
11th Sep 2010
reviewed by 'JACKKY'
Opening Hours
Address
Charlestate
78 Richmond Road
Kingston Upon Thames
Greater London
KT2 5EL
020 8974 6166
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 3 | 2 | 6 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Feb 19,2013
Feb 19,2013
6
people found
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this helpful
They failed to forward rent and kept the deposit, the ltd company is dissolved. They strung me along and moved office without notification....
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Aug 14,2012
Aug 14,2012
1
people found
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I agree with the other (legitimate) reviewers - this is an utterly unprofessional, completely childish bunch of people that you must avoid at all costs! Never come on time, keep promises they can't keep, badmouth landlord saying they don't like spending money on property, never ...
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Jul 22,2011
Jul 22,2011
3
people found
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this helpful
Do not under any circumstances have any dealings with this company. They are literally criminals. I have had a default county court judgement against them for almost a year now and they have, for want of a better term, 'done a runner'.
If anyone has ...
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Jul 15, 2012
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THEY'VE NEVER DONE ANY RUNNER, AS A MATTER OF FACT 1000'S OF CLIENTS RECOMEND THIER NO NONSENCE ATTITUDE TO BUSINESS. STATE YOUR CASE IF YOU DO NOT HAVE A DAMAGING MOTIVE.
I USE THEM, WILL ALWAYS USE THEM AS LONG AS THEY ARE IN BUSINESS. ...
May 19,2011
May 19,2011
1
people found
this helpful
this helpful
Never ever deal with this company. Worst company I have ever dealt with. Avoid at all costs. Tenants and landlords you have been warned!...
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Jul 15, 2012
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OBVIOUSLY ''BITTER''
no reasons for not dealing with them? ...
Oct 29,2010
Oct 29,2010
2
people found
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this helpful
1 word: horrible...
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Sep 11,2010
Sep 11,2010
0
people found
this helpful
this helpful
I dealt with the office on 2occasion and can only say. Greatful....
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Jun 06,2010
Jun 06,2010
1
people found
this helpful
this helpful
Charlestate stole money from me by contacting my tenant and telling them to change the rental payment account. All of this was obviously without my authorisation.
When it came to renewal, they lost the original contract I signed with them where I had negotiated discounted ...
read full review
read full review
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Feb 28, 2011
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(4)
We have landlords who appreciate the professional service we offer whereas there are other landlords who would rather lie/con the agent so as not to pay the renewal fee and still expect the same service. We are not charity organisation. ...
Mar 21,2010
Mar 21,2010
0
people found
this helpful
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I used charlestate in finding my house where I live now, and I was highly impresssed by the company. They were highly efficient, professional and I will definately recommend them....
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Aug 07,2009
Aug 07,2009
1
people found
this helpful
this helpful
They are very unprofessional ! They also rushed us when showing us the properties. They promised us a nice property which we never seen. When we moved out they didn't let us know about our deposit and when I called to ask about it he was ...
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Jul 15, 2012
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THEY RUSHED YOU! Hmmm. ...
May 13,2009
May 13,2009
1
people found
this helpful
this helpful
An agent from Charlestate show us around 2 properties in one day, and we saw both in less that 20mins and they where 10mins drive away. she rushed us around didnt address any problems and sort of skimmed over prices. we liked one of the properties ...
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Sep 11, 2010
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You should have raised this issue with the branch manager.
Hopefully, you are now aware of your options, if you are unsatisfied with the service you receive.
Trying to ruin our reputation should not be your final option. ...
Dec 04,2007
Dec 04,2007
1
people found
this helpful
this helpful
I am still living in the apartment let by Charlestate and I agree 100% with the other review. It is a nightmare experience. All promises broken. Never come on time to service. Try to find legal loopsholes to exploit terms in the contract. Nigerian gentleman Abby ...
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Jul 15, 2012
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A non rent or late rent payer will expect the landlord/owner vehicle their mortgage with the jazz-air and still be able to keep their investment not to talk of YOU having a roof over your head. RIGHT!? ...
May 23,2007
May 23,2007
2
people found
this helpful
this helpful
The most terrible experience I have ever had with an estate agency. They are extremely unprofessional (e.g. never on time). They make promises that are not kept and even make false statements about what you will get with the property (e.g. told me ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
