I have a large portfolio across the country with a number of agents. I would say that out of all the people that I met Sylvia stood out as someone totally unique in terms of the way she interacted with landlords eg custome service, telephone manner, attention to details. In essesnce she has been superb! She always came across as dlligent, hardworking, a woman of integrity. With her looking after the protfolio of our I felt is was in safe hands. It is difficult to find staff like this and you are lucky to have her! I wish her well in her new role.