We mostly dealt with Brad, who was competent, and articulate. He always seemed available to answer our many questions, and nothing was too trivial for him to respond to.
He found us a property on the first attempt and enabled everything to run smoothly between us and the landlord.
He carefully explained the charges clearly, and repeatedly when we asked, without sounding impatient when we asked several times about agency fees.
He was more than happy to let us view the property more than once.
I would highly recommend this Townends branch and Brad particularly if you are looking for someone who is good at his job, and personable with it.