The Personal Agent
West St Epsom, Epsom, KT18
4.7/5, 48 reviews
94% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction



Property Features

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“After a recent stressful house hunt, we viewed a property ......”

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Apr 12,2013
Minithumbup
By: 'Lucy'
Apr 12,2013
0 people found
this helpful
After a recent stressful house hunt, we viewed a property which matched our needs perfectly with The Personal Agent. The rental process was dealt with swiftly and professionally. Our Agent was both friendly and sympathetic to our situation, and offered helpful and reassuring advice. We will continue to use The Personal Agent in the future and believe we have a strong ongoing relationship with this local Agent. We would highly recommend their processional and efficient estate agency to others.
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Opening Hours
Address

The Personal Agent
2 West Street
Epsom
Surrey
KT18 7RG
01372 745850

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £266,000 £266,000
Lettings 100% 99% £725 £2,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
18 1 24 1 2 1 0 0 1 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“The experience was efficient and friendly as ......”

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Apr 17,2020
Minithumbup
Sue
By: 'Katherine'
Apr 17,2020
1 people found
this helpful
The experience was efficient and friendly as selling property of deceased relative. I found Sue Boardman to be particularly helpful with lots of local knowledge. All question via phone or email were answered quickly. The 5 stars are mainly for Sue Boardman who has kept in ...
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“The agent made the whole process very easy and painless. ......”

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Apr 15,2015
Minithumbup
Joe
By: 'Jennifer'
Apr 15,2015
0 people found
this helpful
The agent made the whole process very easy and painless. He was very friendly and answered all questions. I especially needed that because I'm new the the country; just got a job in Epsom and moved all the way from outside the UK....
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“I have found The Personal Agent very professional in all ......”

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Mar 17,2015
Minithumbup
By: 'janice'
Mar 17,2015
0 people found
this helpful
I have found The Personal Agent very professional in all their dealings with my mother and myself. They helped my mother to move into a very comfortable flat and she is so happy there. We have asked them to act as agents in letting my ...
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“They have deal with everything quickly professionally and in the ......”

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Mar 16,2015
Minithumbup
By: 'Elisa'
Mar 16,2015
0 people found
this helpful
They have deal with everything quickly professionally and in the best way possible regarding my requests. I Am very thankfull to Stacey...
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“I have been using the Personal Agent for the past ......”

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Mar 10,2015
Minithumbup
By: 'G.'
Mar 10,2015
1 people found
this helpful
I have been using the Personal Agent for the past three years now as a landlord. They have been nothing far from amazing with their customer service. Even when I had a problem and they weren't managing my property they were there to help. I ...
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Comment on agent fees
Fair in todays market.
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By: asbeer279zzf
Nov 28, 2016
View all comments (1)
Buy Tetracycline propecia clicking here ...

“Joe wa great from day one. He sent me through ......”

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Mar 10,2015
Minithumbup
Joe
By: 'Janey'
Mar 10,2015
0 people found
this helpful
Joe wa great from day one. He sent me through the house details literally an hour after I had registered. He organised a viewing that night and processed everything really swiftly. Joe was really pro-active in getting things sorted, really friendly and polite on the ...
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“We had a great experience with the personal agent. Very ......”

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Mar 09,2015
Minithumbup
Joe
By: 'Laura'
Mar 09,2015
0 people found
this helpful
We had a great experience with the personal agent. Very quick at getting back to us to arrange a viewing. Once we saw it and decided we wanted to put an offer in we had 2 weeks until the move date and everything went smoothly. They ...
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Comment on agent fees
Very good fees. We had been quoted a lot more by other agents.
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“Stacey loked after me. I was registered with another few ......”

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Mar 08,2015
Minithumbup
By: 'Mr.'
Mar 08,2015
1 people found
this helpful
Stacey loked after me. I was registered with another few local letting agents, but non of them were so oficient and prompt as Stacey. She was bombarding me with new properties every day. Also she was replying to my questions at out of business hours, ...
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“Stacey always kept me updated and if I had a ......”

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Feb 08,2015
Minithumbup
By: 'DEE'
Feb 08,2015
2 people found
this helpful
Stacey always kept me updated and if I had a query I would have a swift reply either by telephone or email. She showed customer awareness and also the interest of the Landlord. I feel she is very professional and answered directly when meeting face ...
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Comment on agent fees
I think the fees were more than reasonable... Considering I was asked by a "Internet Estate Agent" for double the fees!! I am more than pleased with the outcome.
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“Excellent service , i have also recomended my friend to use ......”

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Jan 28,2015
Minithumbup
By: 'Nigel'
Jan 28,2015
2 people found
this helpful
Excellent service , i have also recomended my friend to use them .Stacey has been to value the property last week. We had to take a short term let following my property being flooded ,stacey could not do enough for us. just like to say thank ...
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Comment on agent fees
N/A insurance paid
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“I was notified of property at 9.30am Wednesday, viewed at 5......”

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Jan 26,2015
Minithumbup
By: 'Peter'
Jan 26,2015
3 people found
this helpful
I was notified of property at 9.30am Wednesday, viewed at 5pm, offer accepted by 6pm, received tenancy conformation by 7pm. Lease was then emailed and signed by Friday lunchtime. Staff were extremely helpful and provided a great service....
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“Two viewings at different property's where Cheryl met and showed ......”

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Jan 25,2015
Minithumbup
By: 'Charhys'
Jan 25,2015
1 people found
this helpful
Two viewings at different property's where Cheryl met and showed us around, was lovely and friendly and seemed really interested in us and what we were looking for and was also on hand in store to sit with us and answer all questions we had....
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“All the ladys working in lettings have been very polite ......”

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Jan 19,2015
Minithumbup
By: 'Richard'
Jan 19,2015
0 people found
this helpful
All the ladys working in lettings have been very polite and have worked in my best interests. They also look after the tenants. I have used them now for 10 years and have trust in them. I would recommend them to other landlords...
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“A catalogue of errors and poor communication on the part ......”

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Dec 08,2014
Minithumbdown
By: 'AM'
Dec 08,2014
0 people found
this helpful
A catalogue of errors and poor communication on the part of The Personal Agent resulted in a complete breakdown in the relationship between them and our buyers and they played a big part in us losing the house we were hoping to purchase. They were ...
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By: Cheryl
Dec 08, 2014
View all comments (1)
Thanks again for taking the time to comment here as well as on other social media. While we're hopeful that all of our clients feel we provide an 'appealing service', although our recollection of events is significantly different, we again refer you to The Property Ombudsman if you would like to discuss this matter further. They are able to provide professional advice on your individual circumstances. We're sorry you feel disappointed that we were able to successfully sell your property above th ...

“Agent is effective at finding tenants and ensuring that they ......”

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Nov 18,2014
Minithumbup
By: 'Pamela'
Nov 18,2014
1 people found
this helpful
Agent is effective at finding tenants and ensuring that they are checked out financially. They are good at managing payments and good at transitions from outgoing tenant to incoming....
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Comment on agent fees
In line with the prevailing market ensuring no void periods.
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“Good service. Efficient, responsive and with a smile. Got a ......”

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Nov 13,2014
Minithumbup
By: 'Bob'
Nov 13,2014
1 people found
this helpful
Good service. Efficient, responsive and with a smile. Got a good result with minimal bother. No more to say as it all happened so quickly....
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Comment on agent fees
Quick decision on fees was good. Value for money given the service.
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“Agreeing tenancy of the property was quick and easy, with ......”

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Nov 10,2014
Minithumbup
By: 'Ryan'
Nov 10,2014
2 people found
this helpful
Agreeing tenancy of the property was quick and easy, with minimum inconvenience. Staff at The Personal Agent were always friendly and helpful, and helped make the move go smoothly....
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“Agent was really helpful the day we went into the ......”

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Nov 10,2014
Minithumbup
By: 'Daniel'
Nov 10,2014
4 people found
this helpful
Agent was really helpful the day we went into the lettings shop. Stacey was very helpful in answering all of our questions, let us viewing a few properties on the computer and we set up a viewing straight away. Stacey was prompt and on time ...
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“The personal agent were excellent in finding me a new ......”

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Nov 06,2014
Minithumbup
By: 'paul'
Nov 06,2014
4 people found
this helpful
The personal agent were excellent in finding me a new Tenant. They found them very quick and gave me a 5 star service. Couldn't ask for a better agent to use. Would highly recommend and will use them for all my properties....
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Comment on agent fees
The personal agents fees were very good. I found them much better than other local agents and with the top service they provided it was worth every penny.
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“I have been very pleased with the Personal Agent whether ......”

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Nov 06,2014
Minithumbup
By: 'Sue'
Nov 06,2014
3 people found
this helpful
I have been very pleased with the Personal Agent whether buying , selling or now renting as landlords. Their enthusiasm and efficiency have been outstanding hence this is the 7th time our family have used their services as we know we can rely on good customer ...
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“Stacey was absolutely brilliant. She has shown me and my ......”

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Nov 06,2014
Minithumbup
By: 'Gabriela'
Nov 06,2014
4 people found
this helpful
Stacey was absolutely brilliant. She has shown me and my husband more than we have asked for. I would Definitely recommend the agency to others....
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“I have just signed up for tenancy of a flat. ......”

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Sep 09,2014
Minithumbup
By: 'Rob'
Sep 09,2014
5 people found
this helpful
I have just signed up for tenancy of a flat. From the point of contact to the signing has literally been a few days thanks to the efficiency of The Personal Agent. I was particularly impressed with the speed of response to my initial contact ...
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“Stacey had all the information to hand that I needed, ......”

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Sep 08,2014
Minithumbup
By: 'Jeff'
Sep 08,2014
5 people found
this helpful
Stacey had all the information to hand that I needed, including whether my pet was allowed, break clauses in the lease, information about furniture in the property and the fridge and the parking permits. She was friendly, professional and succinct, everything I needed. Thanks...
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“After agreeing the lease of one house and seeing that ......”

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Aug 26,2014
Minithumbup
By: 'Dom'
Aug 26,2014
6 people found
this helpful
After agreeing the lease of one house and seeing that fall through (through no fault of The Personal Agent) Stacey was able to find and secure me (paperwork signed the same day) another, better house in the same area within a couple of hours. If ...
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Comment on agent fees
Stacey secured a good discount (‚£150pcm) on the house so all fees were 'absorbed' in teh first month's saving, if you like - can't say fairer than that!
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“they were efficient and quickthe first agent could not find ......”

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Aug 05,2014
Minithumbup
By: 'michael'
Aug 05,2014
2 people found
this helpful
they were efficient and quick the first agent could not find a tenant for 5 weeks, they found one in 2 days...
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Comment on agent fees
negotiate the fees for the best value
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“Stacey was punctual, friendly and professional. She welcomed us warmly ......”

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Aug 01,2014
Minithumbup
By: 'Richard'
Aug 01,2014
6 people found
this helpful
Stacey was punctual, friendly and professional. She welcomed us warmly into the property, had all the information we could need and more, and was so helpful in helping us place an offer on our dream property. Fantastic service. Many thanks....
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“Fantastic service from all the girls, esp Stacey, she went ......”

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Jul 24,2014
Minithumbup
By: 'Woody'
Jul 24,2014
7 people found
this helpful
Fantastic service from all the girls, esp Stacey, she went way outta her way to find us a place that suited our (slightly awkward) needs...very happy!...
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Comment on agent fees
Very reasonable compared to most other agents...
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“We dealt with Stacey on the viewing of a house ......”

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Jul 24,2014
Minithumbup
By: 'Dawn'
Jul 24,2014
1 people found
this helpful
We dealt with Stacey on the viewing of a house on Ormonde avenue epsom. She was very friendly and helpful. She also had a the answers to my questions I had regarding the property. Very pleased with the service I received and she was very ...
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“Stacey was very friendly and more importantly on time for ......”

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Jul 23,2014
Minithumbup
By: 'Kelley'
Jul 23,2014
5 people found
this helpful
Stacey was very friendly and more importantly on time for the viewing. She was also very knowledgeable about the property I was viewing. This was a lasy minute move and stacey has been in good contact with myself and my partner and dealing with our ...
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Comment on agent fees
Fees that dont cost the earth! I was very surprised - in a good way- about how reasonable the agency fees were! This was also definitely a decider factor in choosing the property.
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“We were looking for a property at short notice. Stacey ......”

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Jul 03,2014
Minithumbup
By: 'Peter'
Jul 03,2014
1 people found
this helpful
We were looking for a property at short notice. Stacey was very helpful in listing everything in our price range, getting us viewings and negotiating on price. She had considerable knowledge of the local housing market and was also very helpful in making the referencing ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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