Our experience with City Zen has been fantastic for the entire time that we don't need to talk to them. They're very good at sitting there doing nothing and collecting our rent each month.
The minute you need them to do something, they're horrendous. We've had issues where we've had no running water at all for about 4 days. This, apparently, was not deemed urgent enough to send someone round to fix straight away.
We've also had a continuous problem with our boiler for the last 5 months. In 5 months, it's broken 3 or 4 times. Each time we're without water for normally a 4 day stint before they send over a retarded plumber who, if you're lucky enough for them to actually turn up, does a "temporary fix" for about 3 weeks before it breaks again.
After reporting it numerous times we reached the end of our tether and said we wanted compensation for the days we've been without hot water. Think that's fair enough when you're paying a huge sum of money to live in London and can't shower, wash clothes, wash dishes.
City Zen's response was no and that we should speak to a solicitor before making threats!!!!! It's joke.
As a sidenote, we're still without any hot water, it's about to run into the weekend, we have people coming to stay over tomorrow and I can guarantee we'll all be stinking until Monday or Tuesday when one of these retarded estate agents decides to actually get a plumber out. Their idea of "getting a plumber out straight away" was to email a plumber, not even ring him, and then sit back and wait for their response. So god knows how long it'll be until it's fixed.
They are bullying, rude, incompetent, lazy estate agents. If you're a tenant, avoid them like the plague. If you're a landlord - ask yourself - do you want to be paying a monthly fee to a company that is this incompetent? It may well be easier to go private and deal with the tenants direct.
City Zen sucks.
What agent could do to change your mind?
Actually done their job.
Not been rude.
Followed their end of the contract by giving us 24 hours notice before people would just waltz into our flat. Also actually fixed things like boilers.
Not got very abrupt the minute we suggested we wanted compensation for the fact we've been without water for 3 separate four day stints in the last 5 months, and often it runs out very quickly anyway - because the boiler is broken - and because it STILL isn't fixed - and because they don't treat us like clients, they treat us like an annoying job they need to sort out... possibly after they've gone for lunch or something. Horrendous company.
No wonder estate agents have a bad reputation.