High pressure selling, with multiple potential tenants booked to arrive at the same time. A reservation and contact system that requires you to move in 14 days (10 of which they will use taking up references) ie a total guarantee they will be obtaining rent out of you while you're still paying somewhere else. No interest in their tenants - the landlord made loads of promises to secure our agreement and then withdrew them one by one. Their business model is get your money and sod you, and they attract landlords with the same attitude. Avoid!!
What agent could do to change your mind?
Taken up the offer to review their business model on explanation that households cannot move in four days. Made a much more concerted effort to protect tenants from their landlord. Cared.