What can I say, I hate Solitaire with a passion. If I'd have known they were the property managers when I bought my flat I would never have bought it. My bills have gone up and up over the last 3 years since I bought my property and the latest bill is 20% higher on 2009 and they cannot justify this increase. Their "services" are shocking for what we pay and they are so difficult to reach to get answers. When you do get someone they just fob you off. Our residents association are in the process of getting rid of Solitaire and changing property management but unfortunately it is an incredibly long drawn out process. I cannot wait until the process is complete, it cannot come quick enough!