Highly recommend NOT using this agency. They accepted my hold deposit on a flat and hadn't even signed an agreement with the landord of the property - who then turned around and rented it privately (or so Central Estate Agents told me).
I wasn't even told `sorry' or `we'll help you find another flat.' They just dropped me and said `nothing we can do about' and transferred my deposit back.
I didn't feel taken care of and had to call them repeatedly to get any answers. They only time they called me is to say I lost the flat they promised I had.
What agent could do to change your mind?
The agent could have fought for me, his client, and followed through on getting me the house that was promised. As it was, I was passed around by phone from agent to agent at Central and then they only contacted me to say the landlord let the flat to someone else and they couldn't do anything about it.
I was told later they probably had a higher offer on the property and that's why they dropped me.
Too much stress to deal with this agency. Do yourself a favor and stay away!