***WARNING - do not use this company***
Where to start with this company. All seemed to be going OK with them until I handed over my money (£750) and got my house listed on Rightmove. I then had multiple problems with the service from them and had to chase them on everything. Viewed a property in Birkdale a second time and was not rung for a followup call for a week. Our offer was accepted but found out a few weeks later on Rightmove that the same property was now \'sold STC\'. So alarm bells were ringing given we were kept out the loop.
Following various emails back and forth reporting issues with the service I emailed them a bunch of new photos to be listed. However all week including today I have tried contacting them on both their numbers and just get a pre-recorded message saying they will open at 9am the next day. Unfortunately this smells like the company is folding as many ltd companies do taking our money with them.
I have filed a complaint with the property ombudsman, the number on their Manchester page https://www.housetree.co.uk/manchester/ appears to be a wrong number and a young girl answered. I should have realised to avoid them when I spotted they have 'commission' spelt wrong on their for sale signs and picture on their twitter account. Searching for 'housetree' on Google I found a different mobile number which someone answered. The man I spoke to said he no longer had any affiliation with housetree and hasn't done for over a year. All sounds very suspect. How this can be legal is just criminal given its essentially fraud.
I\'ve also tracked down some of their personal accounts on linkedin and twitter but again no response.
A check on companies house shows they are still active:
Name & Registered Office:
HOUSE TREE LTD
UNIT 7 ST ANNES BUSINESS PARK
LYTHAM ST ANNES
Company No. 07290368
Director at House Tree Ltd
What agent could do to change your mind?
Give me my money back and an apology. I have a wife who\'s just become pregnant and we need to move. They have misled and stolen from us.
Feel very let downdown