I bought my first house with Carsons, Hook, and the service was brilliant. As a first time buyer I wasn\'t really sure what the whole process was, but James was always willing to take the time to explain everything to me, and didn\'t seem to lose patience on the many occasions where I didn\'t understand. He was always very friendly, never pushy and called frequently to update me on the status of my purchase.
Everyone I spoke to at the office was very cheerful and polite and gave great customer service. They were all able to give me a detailed update if my main contact was out of the office. I spoke a lot with Leanne from the Countrywide team and she was incredibly helpful and friendly.
I\'d certainly use this branch in the future and recommend it to others.