I can relate to your experience. I rented a property managed by them for one year paying rent two weeks in advance every month. I have moved out, it\'s been a month and they are not realising my deposit, saying the landlord has not Mande any arrangements. Which is a lie as I have contact with my landlord who had given the all clear. The landlord also never received 2months rent from Aston fox, and is struggling to obtain this.
It appears Aston fox want to hold on to whatever cash they have received for as long as they can, for their own accounts.
I have called 2-4 times a week for the last 4.5 weeks, visited 4 times , had emails sent out to various individuals who usually deal with these cases, as the actual branch only take cash, do not do any other aspect of property dealing.
Each time the office is contacted the relevant people are out of office, a Message is left or email sent without a response.
As no one in the office is equipt to deal with the matter.
I know now I\'m not the only one who this has happend to, various people have said they never quote never recovered their deposit.
This is thieft.
Pro\'s: the agents worked swiftly to draft up a contract, take a deposit and one months rent for the tenancy.
During the tenancy- the boiler broke down, with 2weeks no hot water the agents stated they do not deal with repairs I need to contact the landlord directly. Which took a great effort to get the repair in.
The landlord was given notice in October- 5months in advance that I would be moving out.
Aston fox informed 3 months in advance.
It would have been appropriate for them to inspect the property after the keys are handed in. Yet this was not done. The Kay\'s were given to the landlord to start renting again. How would this show how we left the property?
Fortunately the landlord was honest and stated the property is clean and satisfactory - happy to return deposit and had informed accounts staphanie at Aston fox. Who has been out of office.
All other accounts people have also Been out of office when attempting to call.
For a month, I wonder how they manage...
Yet when I paid rent with a separate account, the accounts department phoned immediately to check if this was my rent payment.
Very poor service. I\'m at the point of taking legal action, the agent had a reputable name, that may have been a very long time ago, because I\'ve rented from the age of 15yrs" and 21years later I have never had this bad a experience at all.
What agent could do to change your mind?
The agent failed to inform me, that on signing a tenancy agreement headed to Aston fox, I would not be their tenant but a private tenant to a landlord, (which is much more hassle, has you have to chase concerns repairs, arrange viewings for the landlord directly) and Aston fox is merely a third party to take your rent and charge a fee for insurance of the landlord.
Aston fox worked promptly to take the 1st months rent and deposit, draft a contract. Yet they have no policy on returning deposits, a time frame in which this is done. They take no responsibility to inspect the property, so if your landlords overseas, god forbid, you will not get your money till he/she approves.
If they do have a policy or procedure, the staff have lied about this. Has I have had a few office visits for the return of the deposit, chris in sales mentioned their is no procedure /policy to state time frame or the process.
On being referred to a separate agent david, he also sent an \'email\' to resolve the issue. On calling to find the progress, it appears the agent has gone to Venice and no one else can deal with it. With a promise to yet again send another email, which is usually responded to in 24hrs, unlike the previous 4weeks of emailing that already had taken place.