London Stone Properties - London, , SE18

89 reviews 4.5/5 rating

94% valuation accuracy
89% recommend
94% fee satisfaction

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1 Star Review

Apr 10,2013

Julia stone

By: 'bez'

Apr 10,2013

Branch: London, 1 Cadogan Road,Royal Arsenal
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SE18

Branch: London, 1 Cadogan Road,Royal Arsenal
Lettings (as a Tenant)
Postcode: SE18

5 people found
this helpful

Words fail me when discussing this agency. The staff are nice people but the management by the owner Julia Stone is awful. Incompetent doesn\'t even begin to describe that lady. We have lived in the flat for 4 years now and initial service was second to none. Once you are in that changes. Landlords are her priority and not the tenants, which she makes pretty clear. On the two occassions we have had an emergency - well the first time she had left her phone in the office all weekend, and the second time it took her 24 hours to call back and that was the emergency contact number.

She speaks in a nice voice but I am sorry, does not have the intelligence to back it up. She quotes estate agents laws and jargon but doesn\'t have basic common sense. The times she has actually had me almost in tears because of this incompetence, well I have lost count.

THANK YOU to Titia, Tania, Paul and Aaron, her staff, who are a pleasure to deal with. However please do ask for any service out of hours as she will quote exactly how many pounds she is having to pay them to do overtime.

We are leaving in a few weeks and will never use this agency again but will come back and write more specific examples. The stories are bad......

What agent could do to change your mind?

Stop being so rude and incompetent. Remember tenants are her customer too.

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5 people found
this helpful

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By: DarrenB

Jul 30, 2013

Hi, I am looking at taking legal action against LSP so would be VERY keen to talk to anyone who has issues or had issues. Darren. darren_bennett@icloud.com and 07919 515771.

By: DarrenB

Jul 30, 2013

Hi, I am looking at taking legal action against LSP so would be VERY keen to talk to anyone who has issues or had issues.

By: Sarah

May 26, 2013

We are having exactly the same problems as all the people who have posted on this site. All was fine until we asked them to carry out a repair, it was down hill from there as they will find every way and every quote to blame the tenant and get you to pay for any repairs!

They are supposed to be the middle men between landlord and tenant but it is obvious that they are being paid by the land lord and work to protect them. Which leaves you the tenant being treated unjustly. Is there an ombudsman where we can report these people? They should not be allowed to continue to treat innocent people this way

By: george6780

May 10, 2013

Can you tell us in more details about your experience ? Me and some friends in the development are having some real serious problems with this agency, just want to know we are not alone!

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