Words fail me when discussing this agency. The staff are nice people but the management by the owner Julia Stone is awful. Incompetent doesn\'t even begin to describe that lady. We have lived in the flat for 4 years now and initial service was second to none. Once you are in that changes. Landlords are her priority and not the tenants, which she makes pretty clear. On the two occassions we have had an emergency - well the first time she had left her phone in the office all weekend, and the second time it took her 24 hours to call back and that was the emergency contact number.
She speaks in a nice voice but I am sorry, does not have the intelligence to back it up. She quotes estate agents laws and jargon but doesn\'t have basic common sense. The times she has actually had me almost in tears because of this incompetence, well I have lost count.
THANK YOU to Titia, Tania, Paul and Aaron, her staff, who are a pleasure to deal with. However please do ask for any service out of hours as she will quote exactly how many pounds she is having to pay them to do overtime.
We are leaving in a few weeks and will never use this agency again but will come back and write more specific examples. The stories are bad......
What agent could do to change your mind?
Stop being so rude and incompetent. Remember tenants are her customer too.