The most important when renting is not finding a flat, any agent can do that, it\'s what happens after.
I\'ve had tenancies with 3 different agencies since I came to the UK, and Bushells has proved far more reliable and professional than the other ones. I\'ve had to contact them twice regarding small repairs in the flat, each time they sent someone within 24 hours, no hidden charges, no questions asked. A pleasure. Some agencies in the same situation will put you through a long interview to find out if they can in any way make you responsible...
The check out was also very straightforward, my deposit was returned quickly enough with no petty haggling.
In summary, no bad surprise in nearly two years with them. They do their job, and they do it fast and well.