Story it's long but I'll keep it as short as possible. At 09.06.2009 we (me and my family) reported first issues with flat to agency property manager. Bathroom airflow that was supporting ventilation has stop working, tap in kitchen has broken, paint was peeling from kitchen wall. We have been told by property manager that there is no obligation for landlord to carry any repairs according to tenancy agreement. We study agreement carefully and we have found point stating that its duty of landlord to take care of repairs. We informed agent about that. Then agent respond to us that there is no such a obligation according to Landlord and Tenant Act. We made research and we found that is clearly stated in L&T Act that they have to carry out repairs. Agent has been informed and replied to us that landlord don't want do repairs as he is going to sell property.
Till that time we hit August and with the end of the month black mould appeared in bathroom and toilet. In next months we asked agency many times for help. To January 2010 mould called black has spread greatly across bathroom, toilet, kitchen and bedroom.
We informed Wandsworth Environmental Department about situation. One of their officer came to see property, then officer wrote the report and served to agency and to landlord Preliminary Notice on 12 February.
In March i contacted local Law Centre. One of their lawyers after getting known with situation advices us to find a legal help as actions of agent/landlord are unacceptable. At 1st April agent has served us a letter stating we have to leave property. On that time fortunately we had a lawyer involved from Law Centre that has taken our case. Lawyer has confirmed that letter to leave don't look correct. I've written official complain to them in which i asked them to have a look at whole case in details including my correspondency with property manager. I get polite answer meaning nohing realy and still there is no reaction.
I would like to describe Agency and property manager in charge of our flat in many words.... None of them would be praise. Case definitely will find final in court. I will sooner fall dead or go bankrupt before I will allow agent run away without taking responsibility for their actions.
I gladly share my experince with anyone. My email: email@example.com.
Avoid LT like a plague.