Disgraceful service from these clowns, PLEASE do not use them, choose another estate agent !! Run by incompetent unprofessional "*"s, lead by James Greaves, I think he actually calls himself a director ?? I had the misfortune of using them for a year while renting in Burntwood, they lied, cheated, charge outrageous fees that are not in your tenants contract, on leaving the property, I had a battle for nearly 3 weeks to obtain my deposit back, even though the Landlord had rung them twice and DEMANDED they return my deposit, had to eventually call the police for advice as I intended to sit in their office until they paid it back, steer clear, you have been warned.