Countrywide Lettings are appauling! Whilst we dealt with the awful Bolton branch with the undertrained, rude and unprofessional staff the management up to area level were also very poor. Our experience from booking to moving was marred by a terrible service from CWL. They lied to both us and the landlord playing us off against each other to cover up their mistakes, which we have now confirmed. These include...
1) giving us the wrong keys and blaming us until they 'turned up'.
2) not telling the landlord our moving in date so that we were nearly turned away.
3) giving us a totally incorrect inventory only after we had phoned 6 times to get sent any documention.
4) not giving us meter readings until we had complained to senior management.
5) exceedingly rude and deceptive treatment by management and staff etc etc.
We handed over more than 6000 for 6 months, including the 235 for "holding on to" the property for us. These people are very unprofessional and if we had time we would contact Watchdog. Beware! Hope this helps.