The customer service for this estate agents is the worst I have come across after dealing with many different agents during my time, and that is saying something. The flat itself was actually quite good, we lived there for 2 1/2 years and put a deposit down for 1 1/4 months rent. As most tenants with half a brain would do we cleaned the flat thoroughly before we left, there were some minor things which could be argued weren\'t as clean as they could be i.e. there was some detergent in the washing machine tray and i mean the amount that would be wiped away with one arm movement.. Aside from that it was a clean flat. They inspected the flat 2 weeks after we vacated, did not invite us to the inspection and tried to charge us for things that we had already got their approval for i.e. putting a coat hanger up on the back of one of the doors. We then had to find the e-mail correspondence that proved they already agreed to it, which they didn\'t have... convenient. We continually had to chase them for any updates on the situation with the deposit as they would not directly contact us to let us know what was going on with the situation. Some of the other charges on the deduction sheet included "heavy scuffs to the walls" their own photographs which they took we still cannot see what they are pointing at as heavy scuffs.
They were supremely unhelpful with the exception of one of the maintenance people who we had to contact directly for anything to be done. And still it took time. All in all some of the poorest professional individuals I have ever come across. Thieves, they should really be embarrassed at what they are sending out to their customers everyday as representatives of the business.
What agent could do to change your mind?
They could have kept correspondence that we had with them over the tenancy, they could have invited us to the final inspection of the property. They could have used some common sense in terms of wear and tear to the property. They could have been 200% more proactive in terms of coming to a resolution instead of waiting for us to chase them. They could have tried to fleece us a little bit less as well.