These agents took over from the original agent (Jackie Craig) and were left to manage the leasing of our house in Thames Ditton, for their first 2 years all seemed to go okay, for the next period of 3 years we were unable to return to visit our house (we were in Thailand). We were then led to believe our house was untenanted, but found out via a neighbor it was tenanted - contacted the tenants via the neighbor to find they had been moved in without a valid lease contract (which they had been requesting without results) and were indeed paying rent which was not being passed on to us. We found out the house was a complete state when they moved in: worn - dirty floorboards and ripped carpets. When we finaly did return to do an inspection we discovered all our furniture (house had been let part-furnished) was gone! We consulted the 2 agents at Aldous Craig (who acted as though butter wouldn\'t melt in their mouths) who told us it was in a "lock-up" this turned out to be a garage, not impervious to the weather and when we got our furniture out it was all ruined, much of it damp and mouldy, much of it completely trashed and ruined (not what might be considered "reasonable wear and tear") we are now trying to get back our last 4 years of management fees in compensation (they are no longer our agents) they are ignoring our emails. We will take them to court if necessary.
What agent could do to change your mind?
This agent could have shown some degree of remorse for their bad management and our loss of personal items and offered us some financial compensation - they still act as though this whole episode was just an unfortunate occurrence, which they seem to have detached themselves from.