This was a difficult sale for the agent as the vendor would not speak directly with the buyer and was not very quick in answering queries. Also neither the agent or the vendor seemed to be aware that a share of the freehold was included in the sal.e. However the staff and Daniel in particular always remained calm and polite and cooperative and clearly worked hard to achieve a successful conclusion. Daniel, in particular, was invariably helpful although perhaps could have been more proactive in sorting out the lease/freehold issue. Anyway he bought the purchase to a successful conclusion. My only observation is tha the agency seems to be more or less a one man band which would possibly cause problems if he was ill or on hoiiday. In general though a good experience.