Overall we were very dissatisfied with this agency, as in our opinion they falsely advertised the property as fully furnished and with wooden flooring throughout, as well as promising it would be professionally cleaned before we moved in. When we did move in, there was mud on the floor, hairs in the bath, dust everywhere and generally very dirty. The walls and ceilings in the bathroom were extremely mouldy and in the living room there was a big hole in the wall. The flooring was supposed to be fixed before we moved in but wasn\'t, so there were holes in the floor too. The door leading outside was not properly sealed, instead there was a gap where the cold air from outside got in.
Further, we were not provided with enough furniture, only two beds and a couch, which turned out to be completely ripped and when we sat down on it it fell apart. We were not given anything but the bare necessities - there were no curtains, no kitchen utensils and no lightbulbs.
When trying to contact the agent they kept ignoring us, and when they finally answered they were extremely rude, implied that it was our problem that we were stuck in a dirty flat.
Also the fees they charge are outrageous- £120 per person for referencing (double if you need a guarantor) plus £120 admin fee. When I asked why it was so expensive they claimed they make no profit from the referencing, even though they clearly do as the company they use to do the referencing for them (letsure) charge £16 per reference.
From the very start they were annoying to deal with and extremely pushy about rent and damage deposit, before we had even signed the contract! They threatened to put the property back on the market even though we ha paid the £550 holding deposit because we hadn\'t paid rent yet, even though we hadn\'t had the chance to sign the contract and even thought he rent was not due yet. They were also rude when contacting work for references and slow in responding to all queries unless related to money.
When I told Jon about the faults with the flat and said that we were only trying to obtain what we were promised and what was advertised, he stopped responding altogether and I have not heard from him since. Very helpful...
I would advise you to stay well away from this agency - they\'re nothing but trouble!