Charles Harding Estate Agents and Property Management
Commercial Road Swindon, Swindon, SN1
3.2/5, 68 reviews
54% recommended
94% sales valuation accuracy
92% sales fee satisfaction
60% lettings valuation accuracy
60% lettings fee satisfaction



Property Features


“The lady Jen Elaine, I have never seen such a ......”

Share on :
Apr 07,2013
Minithumbdown
Jen
Brian
By: 'Manickam'
Apr 07,2013
3 people found
this helpful
The lady Jen Elaine, I have never seen such a rude lady before. Let me explain the problem. Michael showed us a property at 5.45pm and we agreed to accept the property and asked him about further proceedings he asked us to come next day to office and the next day when we called to pay the deposit online again he asked us to come to office. As advised I made a day off to my work and visited their office in commercial road Swindon there we met this wonderful rude lady who responded us that it is already let to some one else and she did not care about us still I explained her everything and for name sake she said 'I will discuss with my Manager Mark and get back to you but still now she did not get back. again when I called them Mark answered the phone and when I asked for the manger he told he is not available I don't understand what is happening with this letting group . are they letting company or cheating company? they wasted my time starting from viewing till asking me to come to their office to pay. Later I had a chance to speak to michael and he simply told one of my colleague had got already booked the property to someone and without even knowing this he arranged the viewing for us. All waste of time and Mr mark he said at one point it is all part and parcel of life...they don't have right process in their company and still they behave rude and advice like this part and parcel of life... all time wasters Its good that I have not been trapped with them.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Charles Harding Estate Agents and Property Management
8/9 Commercial Road
Swindon
Wiltshire
SN1 5NF
01793 430588

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 94% 92% £118,000 £244,000
Lettings 60% 60% £550 £1,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 1 5 22 16 0 13 0 0 8
Areas covered
  • SN1
  • SN2
  • SN3
  • SN5
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA TPOS Lettings TDS
Latest Properties

No Properties

“Charles Harding have been managing my propert......”

Share on :
Feb 15,2023
Minithumbup
By: 'Joel'
Feb 15,2023
0 people found
this helpful
Charles Harding have been managing my property rental for around 3 years now and the service has been excellent. ....
read full review
Was this helpful? Yes

“Terrible Lettings Agency - They couldn't care......”

Share on :
Jul 12,2022
Minithumbdown
By: 'Flamingos'
Jul 12,2022
1 people found
this helpful
Terrible Lettings Agency - They couldn't care less about the tenants. Won't sort out issues in the flat (boiler, extractor fan, electrics, mould), they didn't even care that the flat had failed the electrical safety check (even after being prompted numerous times), and they try ...
read full review
Was this helpful? Yes

“Having been a landlord and moving into rented......”

Share on :
Feb 23,2022
Minithumbup
Marie
By: 'Jane'
Feb 23,2022
0 people found
this helpful
Having been a landlord and moving into rented when I moved into the area I have only bee n pleased with the service provided. Staff always friendly and helpful. Good communication and isn't issues quickly sorted in the 3 years I was at the property. Special ...
read full review
Was this helpful? Yes

“honest review...”

Share on :
Apr 15,2021
Minithumbdown
By: 'Mark'
Apr 15,2021
4 people found
this helpful
I have rented for 20 years with two properties in succession through Charles Harding in the past 7 years +Positives Regular safety checks to meet legal requirements, I've not had an excessive amount of spot checks, Some improvements made to the place when damp got really bad ...
read full review
Was this helpful? Yes
By: Nicki
May 14, 2021
View all comments (1)
Hi Mark, just a word of warning for you from someone who’s just won their tenancy dispute with Charles Harding. They are actually currently scamming their tenants by creating fraudulent quotes and invoices from a unregistered company linked to an employee at the commercial road office. They create a list of issues that need fixing via this company which then gets them excess to your deposit if they win. I am luckily in contact with the new tenants of the damp ridden property we rented through ...

“Avoid at all costs. They will help landlords ......”

Share on :
Mar 18,2021
Minithumbdown
Laura
Marie
By: 'Nicki Cole'
Mar 18,2021
7 people found
this helpful
Avoid at all costs. They will help landlords to rent out dangerously unsafe properties and will always keep your deposit regardless of whether you have done anything wrong and will dismiss any written proof. They never fix anything even faulty boilers! They can't even get ...
read full review
Was this helpful? Yes

“Lack of customer care...”

Share on :
Sep 27,2020
Minithumbdown
Michael
By: 'B'
Sep 27,2020
2 people found
this helpful
I contacted Michael to view a property, initially he advised me to contact him a week later if the property is still on the market due to the extent of view bookings he had... Following this I made contact again and organised a viewing with ...
read full review
Was this helpful? Yes

“Michael and Karen are very nice people they w......”

Share on :
Mar 14,2020
Minithumbup
Michael
Karen
By: 'Maria'
Mar 14,2020
1 people found
this helpful
Michael and Karen are very nice people they were great. Both of them were very helpful with everything I wish them all the best Thank you so much ....
read full review
Was this helpful? Yes

“First home purchase...”

Share on :
Jan 15,2020
Minithumbup
Mark
By: 'Kirsty'
Jan 15,2020
0 people found
this helpful
I've just bought my first home and couldn't have asked for a better experience than with Charles Harding. The whole team have been great and professional. A special thanks to Michael Reynolds who went over and above in helping me with my property search and ...
read full review
Was this helpful? Yes

“Great company...”

Share on :
Oct 17,2019
Minithumbup
Michael
By: 'Joseph'
Oct 17,2019
0 people found
this helpful
Couldn't have asked for more! Michaels experience secured us a great deal on our property that we didn't think was achievable. Always contactable and happy to chase things up for you to keep the whole experience stress free. Very punctual as well, which we had ...
read full review
Was this helpful? Yes

“Michael frequently went above and beyond his ......”

Share on :
Sep 24,2019
Minithumbup
Michael
By: 'David'
Sep 24,2019
0 people found
this helpful
Michael frequently went above and beyond his responsibilities to push our sale through. The flat was up on the market very quickly and when our first offer was withdrawn, we had a new offer the following day. Even after the offer had been accepted, Michael ...
read full review
Was this helpful? Yes

“Purchase of property in Bainbridge Close, Swindon...”

Share on :
Aug 15,2019
Minithumbup
Michael
By: 'Luke'
Aug 15,2019
0 people found
this helpful
I dealt with Charles Harding recently whilst going through the process purchasing a property. The process was made a little more difficult as the sellers were living abroad, however the dedication shown by Michael to get any issue sorted quickly and efficiently was very much ...
read full review
Was this helpful? Yes

“Excellent partnership...”

Share on :
May 29,2019
Minithumbup
Marie
By: 'Denis'
May 29,2019
0 people found
this helpful
I have been a Charles Harding tenant for almost 3 years and can confirm they are a very professional business....
read full review
Comment on agent fees
One of the lowest fees when I signed my contract in 2016. No unnecessary renewal fees after the initial period of the tenancy.
Was this helpful? Yes

“Fantastic...”

Share on :
May 07,2019
Minithumbup
Michael
By: 'Mr'
May 07,2019
0 people found
this helpful
I've dealt with a few different estate agents over the past year or so, both as a renter and a buyer. I dealt with Charles Harding estate agents while purchasing my current property. I can say without a doubt they are the best estate agent ...
read full review
Was this helpful? Yes

“Excellent estate agents...”

Share on :
Feb 05,2019
Minithumbup
Marie
By: 'Angelos'
Feb 05,2019
0 people found
this helpful
Overall experience was very good beginning to end. Very easy to communicate and always available. Provided help whenever it was needed, liaising with the landowner and keeping me up to date. Marie was also a pleasure to work with, always helpful and with a smile....
read full review
Was this helpful? Yes

“Fantastic from start to finish!...”

Share on :
Nov 26,2018
Minithumbup
Karen
By: 'Ali'
Nov 26,2018
0 people found
this helpful
Karen was brilliant in keeping me informed with the progress with both solicitors. She always called me back when she said she would and did it with professionalism and friendliness. The gift basket when I moved in was a lovely surprise and very much needed!...
read full review
Was this helpful? Yes

“Thanks to Charles Harding...”

Share on :
Nov 20,2018
Minithumbup
Karen
By: 'J'
Nov 20,2018
0 people found
this helpful
I recently sold my home through Charles Harding and have really appreciated the help of the whole team. Thanks Mike, for finding a buyer so quickly. I'd like to say a special thank you to Karen, who was alongside the whole time during the ensuing ...
read full review
Was this helpful? Yes

“Great service would highly recommend...”

Share on :
Nov 07,2018
Minithumbup
Michael
Karen
By: 'Excellent'
Nov 07,2018
0 people found
this helpful
Charles Harding have been brilliant. From the time of meeting with Mark and Michael Reynolds both were extremely helpful and understood the market we were selling in. They sold the house within 7 days of hitting the market and the whole process has been seamless. Even ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Brilliant service!...”

Share on :
Nov 07,2018
Minithumbup
By: 'Paul'
Nov 07,2018
0 people found
this helpful
Great service from start to finish. Michael has offered great advice including suggestions of workman. They always dealt with queries quickly and effectively. Definitely recommend...
read full review
Was this helpful? Yes

“Friendly, straightforward and helpful service....”

Share on :
Oct 25,2018
Minithumbup
Michael
By: 'Donna'
Oct 25,2018
0 people found
this helpful
Such an easy estate agent to use. Sold my property in less than 48hours and managed to secure the property we wanted. Made the whole process easy and straightforward even with the difficult hurdles we had to over come....
read full review
Was this helpful? Yes

“Great Friendly Service...”

Share on :
Sep 25,2018
Minithumbup
Karen
Michael
By: 'Charlotte'
Sep 25,2018
0 people found
this helpful
We have brought our new home through Charles Harding and can't fault them on anything. They had been extremely helpful from the viewing stage right the way through to completion. Always available to speak and answer any questions we had and also helped speed things ...
read full review
Was this helpful? Yes

“House sale...”

Share on :
Aug 23,2018
Minithumbup
Karen
By: 'Mike'
Aug 23,2018
0 people found
this helpful
Excellent from start to finish, very professional and always kept up to date with how the sale was progressing. Highly recommend...
read full review
Comment on agent fees
Very reasonable fees
Was this helpful? Yes

“Satisfied customers!...”

Share on :
Aug 21,2018
Minithumbup
Michael
By: 'Andrea'
Aug 21,2018
0 people found
this helpful
Thank you Michael and Mark for all your hard work and dedication with the quick sale of our house. It was not a straight forward sale and I was very impressed with how Michael supported and reassured us throughout the whole process. I would highly ...
read full review
Was this helpful? Yes

“Unprofessional...”

Share on :
Aug 12,2018
Minithumbdown
Brett
By: 'Seeker'
Aug 12,2018
1 people found
this helpful
Brett came across very unprofessional. He gave impression he is rude, ignorant, very hard to approach and has negative attitude. It all made it very difficult to arrange viewing, which at the end did not take place as he simply did not reply (this was ...
read full review
Was this helpful? Yes

“Fantastic Customer Service and Communication...”

Share on :
Jun 27,2018
Minithumbup
Michael
Karen
By: 'Chelsey'
Jun 27,2018
0 people found
this helpful
Both Michael and Karen were very professional and delivered a high level of customer service. I was kept up to date at each stage of the process and they were always happy to answer any questions I had and explain anything I was unsure of. ...
read full review
Comment on agent fees
I do not have any other experience of paying agent fees so I can not compare them, however I did feel they were reasonable.
Was this helpful? Yes

“Sale of property...”

Share on :
Jun 21,2018
Minithumbup
Michael
Karen
By: 'Mr'
Jun 21,2018
0 people found
this helpful
We were very pleased with professional service carried out during the recent sale of Thomas St & will certainly recommend any potential customers to choose Charles Harding. If i had one criticism it would be the occasional lack of communication....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Lovely People, Quick Sale...”

Share on :
Jun 15,2018
Minithumbup
Karen
Brian
By: 'Angie'
Jun 15,2018
0 people found
this helpful
This is the first time I have ever sold a house. Mark was very nice and sold the house within a week. The sale took longer than expected but I believe this to be down to the solicitors. However, Karen kept me regularly updated on ...
read full review
Comment on agent fees
Fees are very competitive against some other well established Estate Agents in my area.
Was this helpful? Yes

“Great buying experience...”

Share on :
Jun 08,2018
Minithumbup
Karen
By: 'Darryl'
Jun 08,2018
0 people found
this helpful
Karen maintained close and regular contact keeping me updated with developments and following up on outstanding issues. Would highly recommend and am now using for property management...
read full review
Was this helpful? Yes

“Excellent Service from Charles Harding...”

Share on :
Jun 05,2018
Minithumbup
Jenny
Marie
By: 'Lee'
Jun 05,2018
0 people found
this helpful
Charles Harding Team are the only company to use when renting in Swindon. Jenny and the team on Commercial Road are truly fantastic. They were very professional, helpful and friendly at all times and you get the personal touch that some of the larger national ...
read full review
Comment on agent fees
Very reasonable fees for the great service provided
Was this helpful? Yes

“Professional, positive and friendly....”

Share on :
May 31,2018
Minithumbup
Michael
Karen
By: 'David'
May 31,2018
0 people found
this helpful
Michael had very good knowledge of the local area, as he had made sales of other properties within the location. Charles Harding were very good at keeping us informed of proceedings throughout the sale, and were always happy to answer any queries that we had....
read full review
Comment on agent fees
Good
Was this helpful? Yes

“Excellent...”

Share on :
May 28,2018
Minithumbup
Karen
By: 'Sue'
May 28,2018
0 people found
this helpful
Karen kept me fully updated throughout the purchase of our home. It was so good to know what was going on, a friendly voice and someone willing to find out what was happening was really lovely. Thank you to everyone in the branch....
read full review
Was this helpful? Yes
No image available Michael
(18)
No image available Karen
(14)
No image available Marie
(5)
No image available Mark
(4)
No image available Brian
(4)
No image available Jen
(3)
No image available Jenny
(1)
No image available Carrol
(1)
No image available Brett
(1)

Tenant Fees

Permitted payments For properties in England, the Tenant Fees Act 2019 means that in addition to rent, lettings agents can only charge tenants (or anyone acting on the tenant's behalf) the following permitted payments:

A refundable holding deposit equivalent to one weeks rent is required upon reservation of a property
Following successful references a deposit of five weeks rent total will be required.
Payments to change/new tenancy agreement (capped at £50 or, if higher, any reasonable costs are incurred)
All relevant utilities and communications such as gas, electricity, water, council tax, TV, broadband
Interest payments for late payment of rent (3% above the Bank of England base rate)
Payment of any unpaid rent and other reasonable costs associated with your early termination of the tenancy
Payment of £20 for first hour then £10 per hour there after for the reasonably incurred costs for the loss of keys/security devices, plus cost of replacement keys and locksmith.
Any other permitted payment
Last updated at 23/10/2019, 12:33 PM by Michael Reynolds
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:33 AM 23/10/2019 by Michael Reynolds

Awards won by Charles Harding Estate Agents and Property Management, Swindon SN1 5NF



Find the Best Agent to
Sell or Rent Your Home