Where do I start?
LANDLORDS - PLEASE READ:
As a fellow Landlord, one our worst fears as a Buy to let owner is leaving your property in the hands of an incapable, shambolic, unregulated and clueless Managing Estate Agent. Isaac Anthony fit that awful description, in their words, unusually well.
I cannot begin to describe the frustration and absolutely terrible level of maladministration that I have suffered by their incompetent staff.
- Sent over 6 emails without reply
- Rang and left 8 messages without a callback (although promised)
- Complained to the two Company Directors with no response
Who runs this 'Organisation'?? The Circus??? I will - when I have more time - look at reporting Isaac Anthony to Trading Standards or a Govermental Fraud agency as they advertise all sorts of services, charge you for them and then deliver none. That is the truth, my experience is summarised below.
Isaac Anthony claimed to have 'managed' my property for nearly a year - a brand new apartment - handed back to me dirty, damaged and with umpteen faults. Not only did IA not notify me of the faults as and when they happened - they told the Tenant's 'they were dealing with them and the Landlord was being unco-operative!!!" - that is unbelievable - I'm paying these 'people' to 'manage' my property, they have contacted me twice in 12 months... and guess what for... taking more money from me! (Once for a tenancy renewal and once for an EPC).
They have now taken nearly 11 weeks to resolve a Deposit dispute - granted this goes to a third party - however, I have been chasing for an update for the last two weeks (calls and emails at the beginning of the review) - I've had no reply.
LANDLORDS & TENANTS - Please avoid if you want peace of mind, go to an established, well regarded agent, i.e. pay the extra if necessary.