Utterly inept from beginning to end. Misleading to the point of coercive and terrible to deal with once they have your money. I have dealt with many estate agents over the years, but they are by far the worst and most expensive. They pay no attention to basic standards, contractually nor cordially, or make any effort to rectify their shortcomings when pointed out. In short, STAY WELL CLEAR!
What agent could do to change your mind?
Performing their obligations. Not much to ask.