Please avoid this letting agency. During our time with them they carried out 3 monthly inspections where on each occasion we were told there were no issues aside from some wear around the sink. At the end of the tenancy they wanted to charge us thousands of pounds for flooring, painting, cleaning (despite us hiring a professional cleaner). The staff were beyond rude at the end of the tenancy and lied stating particular staff were not in the office and therefore couldn\'t accept our calls. After visiting the office said staff were of course there.
I would never recommend using them to anyone. It was a truly awful experience that left us without our deposit at the end. I also came home one day to find the maintenance manager had been in our property (without asking for permission) and had left keys in the front door! No explanation was given and it could have put our belongings or even ourselves at risk.
What agent could do to change your mind?
The agency could do better by being professional. They could be fair to tenants. They could do less inspections and be clear throughout the tenancy what expectations they have with regards to wear and tear of the property at the time. They could avoid lying. They could avoid putting the phone down on clients. They could avoid entering properties without permission and leaving front door keys in the front door (Nick McLeavy).