Oaks Property (UK)
Epsom, KT18
4.5/5, 56 reviews
89% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction



Property Features


“The agency was very helpful in arranging a viewing and ......”

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Apr 05,2013
Minithumbup
By: 'Chris'
Apr 05,2013
0 people found
this helpful
The agency was very helpful in arranging a viewing and then sorting paperwork etc for my move. This included requesting additional items from the landlord. The only reason for not giving an excellent rating was that I had to chase for a couple of items.
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Opening Hours
Address

Oaks Property (UK)
24 West Street
Epsom
Surrey
KT18 7RJ
01372 745 745

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 100% 99% £850 £900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
17 1 24 4 6 0 1 0 2 1
Areas covered
  • KT17
  • KT18
  • KT19
  • KT20
  • KT21
  • SM7
  • SM2
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA RICS TPOS Sales TPOS Lettings TPOS TDS
Latest Properties

No Properties

“OAKS ARE THE BIGGEST THEFT AGENTS I EVER HAD ......”

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Sep 21,2019
Minithumbdown
By: 'Christopher'
Sep 21,2019
0 people found
this helpful
OAKS ARE THE BIGGEST THEFT AGENTS I EVER HAD THE MISFORTUNES TO DEAL WITH.. CIN JOBS WHEN YOU ASK FOR DEPOSIT BACK....
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“I have been a tenant for a few years now ......”

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Oct 20,2014
Minithumbdown
By: 'tenant'
Oct 20,2014
0 people found
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I have been a tenant for a few years now and up till now been very happy! Since oaks have become part of 'leaders' the management team are very unfriendly and not very helpful! Im not sure whats happened to the original team? But if ...
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What agent could do to change your mind?
Kept the original team in the management office
Attached Filesnbsp;
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“Agents were very helpful in finding someone for my flat ......”

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Jul 10,2014
Minithumbup
By: 'shs'
Jul 10,2014
0 people found
this helpful
Agents were very helpful in finding someone for my flat - 2 hours is all it took. Everything went smoothly and very straight forward. The renewal was just as easy. They were very very helpful when I decided to sell my property and had to ask ...
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Comment on agent fees
Good fees and advice
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“I am extremely unhappy with Oaks Property, the tenant they ......”

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Apr 29,2014
Minithumbdown
By: 'Phased'
Apr 29,2014
1 people found
this helpful
I am extremely unhappy with Oaks Property, the tenant they found is awful, has defaulted on rent and has done serious damage to my property. Oaks have obviously not vetted the tenant as they said they would and now have just left it to me, ...
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What agent could do to change your mind?
Treat customers with more loyalty rather than just chasing the cash.
Attached Filesnbsp;
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By: Mia Watkins
May 01, 2014
View all comments (1)
Dear Sirs We are very disappointed to read your review. Looking at our records we do not have any notes regarding a tenancy like this. Could you please contact me on 01372 745 745 as I would like to look into this matter in more detail immediately. Regards Mia Watkins – Lettings Manager Oaks Property (UK) Ltd ...

“I also dealt with Mia Watkins.I chose Oaks as ......”

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Apr 24,2014
Minithumbup
By: 'Andrew'
Apr 24,2014
0 people found
this helpful
I also dealt with Mia Watkins. I chose Oaks as I had previou sly been a tenant, and found them an excellent company to deal with in all areas of property management from a tenant's perspective. My recent experience of them with me being a (...
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“When we were first looking for property both of the ......”

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Apr 11,2014
Minithumbup
By: 'Deborah'
Apr 11,2014
0 people found
this helpful
When we were first looking for property both of the agents we were speaking to were really helpful and polite.They kept us up dated at all times which takes a lot of the worry out of finding somewhere to rent. Whenever we had any ...
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“Really impressed ! Made me feel really comfortable and went that ......”

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Apr 07,2014
Minithumbup
By: 'Joel'
Apr 07,2014
0 people found
this helpful
Really impressed ! Made me feel really comfortable and went that extra mile to help me find the exact property I was looking for for. Thank you for all your help and hard work...
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“I have recently completed renting a property through Oaks in ......”

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Mar 21,2014
Minithumbup
By: 'Happymover'
Mar 21,2014
0 people found
this helpful
I have recently completed renting a property through Oaks in Epsom. They have been a pleasure to work with through out. They were helpful in finding the property originally when other agencies had been less so, and had plenty of choice. They took time to ...
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“i had a viewing over a week ago (Monday 12;15) i ......”

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Mar 11,2014
Minithumbdown
By: 'lucy'
Mar 11,2014
0 people found
this helpful
i had a viewing over a week ago (Monday 12;15) i was suppose to see Matt but im sure it was Laurence i saw i called the agency after i went to get advice so i could look into renting the property, i was told i ...
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What agent could do to change your mind?
given me more support and advice on the options i could have tried. been polite and let me take my time rather than make me feel unwelcome given me feedback that i was told i would recieve
Attached Filesnbsp;
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“Have been dealing with this agency for many years and ......”

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Feb 01,2014
Minithumbdown
By: 'the'
Feb 01,2014
2 people found
this helpful
Have been dealing with this agency for many years and up til around a year ago the standard has slipped. There have been a few staff leaving and that seems to be the problem. No one seems to know what the other is doing which ...
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“Oaks property sold this property for me after previously acting ......”

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Jan 03,2014
Minithumbup
By: 'John'
Jan 03,2014
0 people found
this helpful
Oaks property sold this property for me after previously acting as agent for letting for 2 years. Not only did they quickly find a prospective buyer at a reasonable commission, they were particularly helpful in expediting the completion. For example, they assisted me with a considerable ...
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“The Oaks Property staff were very professional and helpful, answering ......”

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Dec 09,2013
Minithumbup
By: 'Sean'
Dec 09,2013
0 people found
this helpful
The Oaks Property staff were very professional and helpful, answering all queries I had in a timely manner. They made the process of renting a new property simple and efficient....
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“The service was good and efficient and staff members, including ......”

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Nov 21,2013
Minithumbup
By: 'John'
Nov 21,2013
0 people found
this helpful
The service was good and efficient and staff members, including Lawrence Suttonword were all professional and helpful. Had our tenancy agreement all tied up within 5 days. Will definitely contact them again if we require to do so....
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“Both Mia and Georgia at The Oaks in Epsom have ......”

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Nov 13,2013
Minithumbup
By: 'Ruthi'
Nov 13,2013
1 people found
this helpful
Both Mia and Georgia at The Oaks in Epsom have been so helpful with everything to do with our move. We had had a really bad experience and had to move out of where we were living within 10 days of moving in, with little to ...
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“Our property had a lot of viewings from the moment ......”

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Oct 31,2013
Minithumbup
By: 'kelly'
Oct 31,2013
0 people found
this helpful
Our property had a lot of viewings from the moment it was available, Oaks found suitable tenants very quickly and the process from finding them to them moving in was seamless with no problems. I am very happy with their service....
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“I initially visited Oaks as found their selection of properties ......”

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Oct 28,2013
Minithumbup
By: 'Ian'
Oct 28,2013
0 people found
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I initially visited Oaks as found their selection of properties available to match my requirements more so than any other agent in Epsom. From start to finish, having had dealings with Lawrence, Laura, Mia, Georgia & Lily, I found their service to be extremely professional, efficient ...
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“A very professional team that have now found good tenants ......”

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Oct 28,2013
Minithumbup
By: 'John'
Oct 28,2013
0 people found
this helpful
A very professional team that have now found good tenants for my property on 2 occasions in good time so as to avoid voids. A new flat with some snagging issues and they have liased with contractors/ tenants to resolve. Email bills/ payments direct into my ...
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“It all happened so quickly, from finding the property, to ......”

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Oct 18,2013
Minithumbup
Laura
By: 'Claire'
Oct 18,2013
0 people found
this helpful
It all happened so quickly, from finding the property, to viewing and then moving in. Laura and Mia made the entire process seamless and easy. I would definitely recommend Oaks to friends and family and would use them again in the future....
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“Oaks was very helpful with helping me to find new ......”

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Oct 18,2013
Minithumbup
Laura
By: 'Nerijus'
Oct 18,2013
0 people found
this helpful
Oaks was very helpful with helping me to find new home! Agent who showed me the house was Laura, from the first viewing it took me a week to move in. Will highly recommend to everyone! Also thank you for a small surprise ;)...
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“We chose the Oaks agency to administrate our first flat, ......”

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Jun 13,2013
Minithumbup
By: 'Betty0414'
Jun 13,2013
0 people found
this helpful
We chose the Oaks agency to administrate our first flat, and Michelle contacted us. As we all know this is the most stressful term, especially for us as we had 2 weeks to move in. But she was well-organised and always up to date. I know ...
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“We were looking for a property to rent in the ......”

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Jun 10,2013
Minithumbup
By: 'Amanda'
Jun 10,2013
0 people found
this helpful
We were looking for a property to rent in the Epsom area & found that out of the agents we used, that oaks were the most helpful. We mostly dealt with Michelle. She was always on hand to answer any questions & dealt with any queries quickly. ...
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“We were looking remotely for a property to rent so ......”

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Jun 06,2013
Minithumbup
By: 'Mike'
Jun 06,2013
0 people found
this helpful
We were looking remotely for a property to rent so it was important to see several properties on a single visit but not ones that did not fit the bill. Georgia set up a programme of visits customised to what we wanted and did the ...
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“Just a sincere THANKS to Georgia for continued and outstanding ......”

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May 31,2013
Minithumbup
By: 'Ingrid'
May 31,2013
0 people found
this helpful
Just a sincere THANKS to Georgia for continued and outstanding service. From the first telephone call to the last email, we have received excellent service from Georgia, we were most impressed with Oaks Properties and although we eventually rented a property that they didn't market, ...
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“Would definitely recommend using Oaks Property Lettings as agents. Fast, ......”

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May 27,2013
Minithumbup
By: 'Char'
May 27,2013
0 people found
this helpful
Would definitely recommend using Oaks Property Lettings as agents. Fast, easy & straightforward process. Michelle was always on hand and fast in dealing with any queries and made everything with our move go smoothly. Brilliant service & communication :)...
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“I contacted Michelle as I needed to find a property ......”

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May 22,2013
Minithumbup
By: 'kcharlton'
May 22,2013
0 people found
this helpful
I contacted Michelle as I needed to find a property quickly and within a small catchment area of my son's school. She was friendly, professional and very helpful and found several properties quickly for me to look at. Michelle took me through everything step by ...
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“I have recently used Oaks to find a rental property ......”

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May 14,2013
Minithumbup
By: 'Dan.S'
May 14,2013
1 people found
this helpful
I have recently used Oaks to find a rental property in the Epsom area and couldn't fault their service. Michelle was my contact throughout and from someone in this particular field of work myself found her absolutely professional and competent. A relaxed and polite negotiator ...
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“We would like to thank The Oaks in Epsom for ......”

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May 14,2013
Minithumbup
By: 'Springs'
May 14,2013
0 people found
this helpful
We would like to thank The Oaks in Epsom for their most helpful service. We decided to sell our house towards the end of the summer last year and looked around at various agents. We felt that The Oaks projected a similar style to our ...
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“When we were looking for a home to move in, ......”

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Apr 30,2013
Minithumbup
By: 'Raj'
Apr 30,2013
0 people found
this helpful
When we were looking for a home to move in, we contacted the Oaks in Epsom. Georgia has quickly come up with a list of properties for us for viewing. After viewing the first home, we agreed to take the home for renting. After that ...
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“Michelle Hobbs....Is outstanding as what she does... She is ......”

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Apr 30,2013
Minithumbup
By: 'Julie'
Apr 30,2013
0 people found
this helpful
Michelle Hobbs....Is outstanding as what she does... She is a total asset to the Oaks Property Letting Agents and unlike other Estate Agents who forget about you Michelle Never Does. She goes the Extra Mile and nothing is ever to much trouble... She almost ...
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“The Oaks letting team were a great help for me ......”

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Apr 24,2013
Minithumbup
By: 'Anna'
Apr 24,2013
0 people found
this helpful
The Oaks letting team were a great help for me and my family looking for a property. They where always willing to help and show us around plenty of propertys. I will not hessitate to use them in the future or recomend them to any ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Oaks Property (UK) Ltd Complaints ProcedureAs a member of The Property Ombudsman Service (www.tpos.co.uk) for both Sales and Lettings,
we aim to provide the highest standard of service to all of our clients and
customers, in line with the relevant Codes of Practice.   One of the requirements of our membership of the
Ombudsman Service is that we have a process for assessing complaints about our
service, appropriate to our company’s size and structure.All branch staff will deal with any normal day to
day problems on a one to one basis; but if you wish to make a formal complaint (such
as “I am not satisfied with the standard if your work/ conduct/ behaviour/ etc.
and I wish to make a formal complaint”) then you will need to put your
complaint in writing, setting out your concerns (including any related
documents – terms of business, tenancy agreement, inventory etc) and send it to
either Mia Watkins or Alana Pittman at our head office: 24 West Street, Epsom, Surrey KT18 7RJ.We will acknowledge
receipt of your letter promptly and then begin to investigate your complaint in
accordance with our established “in-house” procedures.   A reply will be sent to you within ten
working days of receipt of the original letter.   You will be invited to make any comments that
you may have in relation to this response.Subsequently, if you remain dissatisfied with the
way we have handled your complaint, please write to our managing director Robert Tuke at our head office: 24 West Street, Epsom, Surrey KT18 7RJ.Finally, having exhausted our in-house procedures,
if you are still not satisfied with our response, you may refer your complaint
to:

The Property Ombudsman
Milford House43-55 Milford Street
SalisburyWiltshire SP1 2BPTel: 01722 333 306     Fax: 01722 332 296
Last updated at 1:24 PM 27/11/2013 by Chris Clarke

Awards won by Oaks Property (UK), Epsom KT18 7RJ



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