The whole experience was \'easy\', my wife saw the property around lunchtime and wanted me to see it that evening. Even though it was quite late Rob was more than happy to show me around. Once our offer was accepted Rob kept us up to speed with progress every step of the way. I would recommend anyone to use Townends as he is a credit to them. Other staff I spoke to at the branch were always helpful and courteous and always seemed to be able to answer my questions which was impressive.