My partner and i moved into the above address in June 2011, we noticed the underfloor heating was not working and contacted the office via telephone, we were assured there was no fault and many of the tenants within the block had the same troubles, following this we were sent an instruction manual on how to operate the system. After many attempts we continued to telephone the office and insisted the heating was broken, after 2 broken appointments (on their part) we telephoned again. We then received another instruction manual in February 2012. The same month i began to email the agents with our compliant, many with little response and many with empty promises of a call out by an appropriate engineer. After countless emails,phone calls and also reporting on our property inspection, we still had no resolution. In the mean time we were receiving shockingly high electric bills, which i had also queried with Tracey Grundy Via telephone, she informed me they were having a independent assessment of the electric meters in November 2012 as they had many complaints regarding this matter. This lead me to believe our electric bills were incorrect so i proceeded to query with our provider. Finally in December 2012 my oven broke, after a telephone call as promised a member of the maintenance team came out, while at the property i asked Mr Gary Sumner if he could take a look at my heating as it had not worked since i moved in, he informed me the water pressure had not been set correctly. He informed me this would generate high energy bills without the benefit of heat. After 18 months of trying hopelessly to have the matter resolved i withheld a months rent, this resulted in a prompt response and i finally had my heating working by the end of January 2013, however in the mean time i had a £800 electric bill through, unbelievable that 2 people out all day with no working heating could accumulate such bills? However Tracey Grundy made a visit to the property and was very apologetic , she was in disbelief this had happened and assured me we the months rent i withheld plus the month that was by that time due could pay our high energy bill. Unfortunately this statement was denied, when the director of the company Amanda Hember requested the £1000 arrears in full. This dispute went back and forward for sometime, even though Amanda sent us an email confirming receipt of our first email in February 2012, and she could see from records that the problem was never addressed however felt we should have chased them more than the countless phone calls and 11 emails i had sent?? Passing the book seems to be a regular procedure with in this office. However i have all my email evidence and i have even gone to the trouble of pulling up all my phone records for the last 2 years, this will come in handy as my partner and i have now been issued with a notice of possession and we will no doubt have a court date pending!!! I am very disappointed we have to move house and as of now we have nowhere to live, after only being given 2 weeks to vacate, We have been treated appallingly, and i will be more than happy to allow the court to see the mountain of evidence i have regarding this matter. I realise everyone over looks things, everyone makes mistakes....but it is absolutely despicable to make some one else pay for it!!!
What agent could do to change your mind?
The agent should have treated us like human beings and appropriately rectified the mistake they made!!!