The property in question was advertised through Townends in Egham. Within 24h rs of contacting the agent, an appointment to view the property was booked at my convenience - Michael went out of his way to accommodate this request due to my work commitments. They also suggested that see their in- house mortgage adviser who got me a great deal mortgage in just 3 days!! Great communication from Michael and Lorna at all stages of the purchase and from all other staff members at the branch. Not only will i use them again, but would not hesitate to recommend them to my friends and colleagues at RHUL. Great service.