The agent was swift to visit and assess a possible rental level. Although actually obtaining a signed contract took more than the average four weeks, the team remained mostly active after one set of tenants failed reference checks. The team acted on requests to assist with looking after a couple of minor aspects of the property. The first selected staff member negotiated and obtained a competitive schedule of fees, and was fair over the situation of the failed tenants application which resulted in delayed letting. The Wimbledon team recently provided advice of a separate (non-Wimbledon based) team to act as client (to landlord) manager, and this situation has yet to be reviewed.