Mar 30,2013
By: 'Clark'
Mar 30,2013
5 people found
this helpful
We bought a block of 10 flats from Auction 15th March 2011, as Oakfield we manage it , we continued to use them and signed 2 years management contract. It became a nightmare !

1. When I called 999 July 2012 regarding empty flat 4, front door had been smashed , I was only been told by 999 police contact centre it had been reported the day before by flat above and the OAKFIELD WAS informed 11am the very same day , but Oakfield had not bother to call us at all .( the email was then arrived after I had called Oakfield and questioned if they knew it more than 24 hours before I found out )

Similar things had also happened February 2012 , three windows and a door had been smashed , police were called during office hours , OAKFIELD only send an EMAIL around 10:30am to let us know , by the time we open email was 6-7 pm , the next day builder went to office to pick up keys - guess what ??? Oakfield couldn\'t find it , builder had to calming through the BROKEN window to open the door ! ( extra charge !!!!! thanks to Oakfield couldn\'t find the key ! On purpose?)

2. Flat 7 Antony T disappeared between August - October 2012 , as they never inspect the building , I had to keep an
eye on the building -his door was damaged and locker had beed changed twice ( I did send photos to Oakfield ) despite his three month in arrears , Oakfield couldn\'t careless to check if he was still there or contact him !
, when I asked Oakfield to find out if anyone and who is using the flat Oakfield answer : We called his girlfriend ( who????) SHE said Antony is still there ! I had to call locksmith to break in and clearly showed there was no resident, no cloth , no bed , our fridge had been taken , oven been kicked and without electric plug , bathroom door smashed ....

3. We are not happy for references checking before tenants move in - and once they move in you don\'t care if they pay the rent or not because they just simply take the money from other tenants rent !

Flat 4, Hannah P moved in 2011 , with violent history with police ..nonpayment habit , what did Oakfield do to get money from her ? Nothing

Flat 7. Antoni T History of challenge behaviour / mental issues / autism ... nonpayment ( Spring / Summer 2012) , again Oakfield decided to call a "stranger "who is not on the tenancy agreement - this silly call just to confirm that Oakfield has the RIGHT to falsely charge me the " management " FEE ( from other tenants payment - easy was that ! )

Flat 6. Charlie P police issue .. Nonpayment ( Summer 2012 ) what did Oakfield do to get rent from him ? sending him a open note - Charlie please contact Oakfield on a post card in the public area !

Flat 1 Disappeared Summer 2012 , I had to break in to her flat to get proof Oakfield that she had gone !!!! to stop Oakfiel continue CHARGE me the " management fee " ( which was never any management )

It was such a easy way to make money out of our flats , as long as Oakfield get money , it doesn\'t matter half of them were in arrears / (never paid . )or disappeared / vacant their flat because Oakfield took money in advance from other tenants , why bother ? !

4. Keys - where do I start?

Last November Southern Water need to do investigation , I went to office to SIGN my name to get key of flat 1, and went back to the building , it was WRONG key , I then called Oakfield to send keys by a taxi and I will pay for Taxi even it was YOUR fault , Oakfield refused because the key has to be signed , I was standing in the rain(with Southern Water needed to go for next appointment ) and tell Penny that I already "Signed "10 minutes ago , it was your fault given me the wrong key , Penny said there is nobody in the office with car so couldn\'t help , I replied I will get my solicitor .....

Since December 2012 , I have been asking Oakfield where are the 3 Front Door registered keys from ex tenants ,- you are still looking as 27-03-13 Hannah told me. ( I wonder If it is fun to threw away the keys and give the landlord the bill ! )

There are so many unprofessional / non existing service from Oakfield. Above is just out of my head without even looking my records .

5. The unnecessary boilers service charge - we gave Oakfield 9 out of 10 flats Boiler certificates , 3 month later they ordered plumber to do it again and only informed us by email one day before , by the time we read email , it was too late - Oakfield took £600 from our account !
6. When do Oakfield inspect the building as they charge us 10% manangement fee ? Oakfield : as necessary
When ?? All the tenants said : Never

Oakfield couldn\'t careless if tenant pays or not , as long as 2 out of 10 flats pays , they are covered as they take money in advance for 10 of them . Sometimes there is hardly any money for me with 10 flats all occupied !
Was this helpful? Yes
By: Samantha Hensher
Apr 02, 2013
Dear Mrs Clark,

Firstly, thank you for leaving us feedback. Your comments are important to us.

As discussed with you I am currently in the process of investigating each of the points you have raised and endeavour to resolve any issues as soon as possible.

I am sorry that you have not received a satisfactory service from Oakfield. Our aim is to deliver excellent customer service at all times.

Kind regards

Samantha Hensher MARLA MIRPM
Financial Director
For and on behalf of Oakfield

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