Hamilton Piers
Prestige Homes, Braintree, CM77
2/5, 4 reviews
25% recommended
50% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction



Property Features


“The members of staff of this estate agent, in general, ......”

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Mar 29,2013
Minithumbdown
By: 'Ranj'
Mar 29,2013
5 people found
this helpful
The members of staff of this estate agent, in general, are not only unhelpful but have very poor attitude and can have very poor talking manners.
On day one, we were given an a viewing appointment at 5:30 PM, but we checked rightmove at 5:15, we found out the property had disappeared from the listings. After phoning them, they told us the property is now under referencing and so they had no plans to tell us before our appointment time. They did not even apologise.
Next day, the same property appeared again on rightmove, we phoned them and explained what happened the day before. So, they cut me off during my talking and said "come today at 1:15" again without expressing any apology for their yesterday's unprofessional conduct. I asked if we can go there at 1:30 during the my lunch break and the guy , with frustration, replied "1:15...do you want it or not?". We attended the property at 1:15 and their member of staff (Tom) arrived about 4 minutes late.
After we viewed the property and decided to rent it, understandably there was another family, straight after us who decided to rent it too. The agency, quite unusually, asked us to fill in the referencing forms, to enable them decide between us or the other family. As far as I know, you pay the deposit to secure the property and then fill in the referencing forms.
I phoned them and very politely tried to explain that would prefer getting a decision today, as my current landlord requests sufficient notice for her to let us leave the property at the end of April, but the guy did not listen and, as usual cut me off, and said "Tom will do everything he said he will do, if you have a problem you can withdraw".
I just replied "yes I withdraw...you have a poor attitude...bye" and hanged up on him.
I am completely appalled by the customer service and attitude of this agency. I feel very angry that I lost that property because of them.
Unfortunately they are the boss of themselves and don't have any head office that I could complain to.
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Opening Hours
Address

Hamilton Piers
7 Notley Green
Great Notley,,Braintree
Essex
CM77 7WT
01245 269 777

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 50% 100% £198,000 £214,500
Lettings 0% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 1 0 0 1 0 2
Areas covered
  • CM77
  • CM7
  • CM3
  • CM8
  • CO9
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
DPS The Guild Move With Us
Latest Properties

No Properties

“Superb estate agency...”

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Jul 14,2023
Minithumbup
By: 'Mark'
Jul 14,2023
0 people found
this helpful
We completed on our property sale last month with Hamilton Piers, and they left nothing to be desired, they were superb throughout and highly professional....
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“Awful experience....”

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Sep 29,2022
Minithumbdown
By: 'RB'
Sep 29,2022
0 people found
this helpful
Awful service, misled by the vendor, fobbed off by this agent. They are just not interested. The service is appalling even after completion we struggled to collect keys. Our vendor left the property with no utilities broken fixtures etc. this agent washed their hands....
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By: Sacha Tew
Sep 30, 2022
View all comments (1)
Hi there, I do apologise that the property was left in the condition it was for you - As explained previously, we aren't qualified to test the functionality of each service inside the property so we rely upon the sellers to provide us (and their purchasers) with correct information and further, we then rely upon the surveyors to provide advisories or comments on any issues which may affect you as a buyer, for your protection during the purchase. The solicitors are equally then responsible for pr ...

“Utterly Disgraceful Agents...”

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Jan 12,2021
Minithumbdown
By: 'Ian'
Jan 12,2021
1 people found
this helpful
Aside from some of the ridiculous valuations and even refusing to put an offer forward to the vendor because THEY thought it was too low (not the vendor), they also breach GDPR law by constantly harassing me with unwanted and pointless advertising even after unsubscribing ...
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“The members of staff of this estate agent, in general, ......”

Share on :
Mar 29,2013
Minithumbdown
By: 'Ranj'
Mar 29,2013
5 people found
this helpful
The members of staff of this estate agent, in general, are not only unhelpful but have very poor attitude and can have very poor talking manners. On day one, we were given an a viewing appointment at 5:30 PM, but we checked rightmove at 5:15, we found ...
read full review
Was this helpful? Yes

Vendor Fees

From 0.95% plus VAT

Landlord Fees

From 50% plus VAT

Tenant Fees

No fees. Holding Deposit of 1 week’s rent. Security deposit of 1 month’s rent.
Last updated at 17/03/2023, 5:00 PM by Laurie Tew
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

WE have a recognised complaints procedure
Last updated at 4:00 PM 17/03/2023 by Laurie Tew

Awards won by Hamilton Piers, Braintree CM77 7WT



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