1) You have to chase them up at least 5 times to get your problems fixed
2) They took non-refundable fees of
Deposit - 1 week rent + VAT, Admin - 150 + VAT, Reference Fee £120 + VAT, I expect the top class service for the price I have paid and what I get is very low class.
3) Definitely not friendly, not cooperating and rude
What agent could do to change your mind?
The worst agent I have ever came across.