May 10,2010
By: 'cheesed off'
May 10,2010
1 people found
this helpful
I would only recommend this company to people who like to have their time wasted and to be ignored!

Everything about them was appalling right from the beginning. We were shown around a flat (renting) and made an offer there and then and were told we would be called within the hour to say if it had been accepted. 2 days later, we still hadn't heard anything and nobody would take our call. Eventually we managed to speak to someone who said our offer had been accepted straight away but the man who showed us round was sacked and nobody bothered to take over his work.

Then came the application forms... we sent these off as soon as we received them as we needed to move in within a month, which we had been told was fine. We heard absolutely nothing from Isaac Anthony after sending off our forms and again, could not get hold of anyone (just got a receptionist acting dumb saying that nobody was in to take our call and someone would call us back, which never ever happened). We had no idea if our applications had been approved and since we were moving 200 miles to a different city, we were getting very worried, especially as we both had new jobs that started 2 days after we were due to move in. Eventually, a few days before we needed to move in, we got a call saying everything had been approved, the woman acted really casually as if there was nothing wrong with leaving people in limbo like this.

On the day we moved in, we signed for 14 keys, 2 copies of every key needed (or so we thought). We had no back door key whatsoever, and half of the keys didn't work for any door within the property. We also only had 1 copy of keys for all the other doors and were told to copy and pay for these ourselves, even though in our contract it said we were not allowed to do this.

After 3 months of living there, our washing machine broke. It was another 4 months before we managed to actually get someone to look at it, and this was only after a threatening e-mail. Then it was another month and endless chasing before we managed to get it replaced.

We had been living at the property for 8 months before we managed to get them to cough up the back door key.

What was strange was how it was so difficult to get hold of anyone at Isaac Anthony, but if they needed you, they would bombard you with e-mails and phonecalls. It was 2 months before our contract expired (we had to give 30 days notice of renewal) and we were getting daily e-mails saying we needed to get in contact with them straight away to make sure all the paperwork was sorted. Needless to say we left it until the last minute to give them their answer.

They will often give you just 24 hours notice that they will be doing an inspection of your property, and they always make sure that this is done when you are at work. On our first inspection, they told us we had let our tiles get far to dirty and to clean them immediately (they were sparkling white, I had scrubbed the whole place especially for the visit). On our second inspection, they commented on a big stain on the bathroom floor (which was there before we even moved in, shows how observant they must be, luckily I took pictures of all faults when we moved in).

They have a maintenance man who has a key to all flats and lets himself in without knocking, once at 08:30am when we were in bed, to seal the shower screen in the bathroom, which did not need doing and we had not requested.

The only reason we stayed so long was because the flat was so cheap for it's location and it suited all our needs. We lived in constant fear of anything going wrong in the flat because we knew it would be a battle that lasted months to get anyone to do anything about it.

They promised no pets would be allowed in the building, however some had a dog that barked constantly and messed all over the grass and car park. The bins were rarely emptied, so often there was waste stacked up outside that got blown all over the car park.

I don't have a good word to say about this company and only wish I had thought to read their reviews before signing my contract.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.

Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Isaac Anthony

68 Rodney Street Liverpool
L1 9AF

0845 201 1416

Opening hours

As Seen On

Find the Best Agent to
Sell or Rent Your Home