Matt stood out from other sales negotiators we have met by "selling" the property to us rather than opening the door and leaving us to find our way around. He was punctual, polite and totally professional. Matt had done his homework and was very knowledgable about the property and could answer our questions on the spot. He was particularly good at keeping us informed and went out of his way to follow up our queries by liaising with the vendor and facilitating our research into the property. Matt is a credit to Townends.