During the early hours of Sunday morning (one of the coldest of the year-24/3/13) the fuses in the rented property tripped. On exploration the fault was in the boiler and I call CJ Hole to report this. On getting through to someone in the office, they made me aware that they had been in touch with their maintenance contractors and someone would soon be in touch.
After a couple of hours, Id called back and the person at the end of the line was surprised that no one had been in touch, and so forwarded another message. This continued throughout the day (I called 5 times) until cold and in need of a warm bath, I booked myself into the cheapest hotel available.
The following morning, I called at 09:04hrs to be told people in the office were only just arriving and so I should call back, which I did at 09:30hrs. I was told that when I\'d taken the lease, I\'d ticked a box to say i\'d been given an emergency number and should have contacted that and so they would not cover the cost of a warm room and shower from the night.
They are aware that i\'m a disabled woman and that as the cold greatly effects my levels of pain I was shocked that they then decided to allow this situation to go on a further day while waiting for parts. They offered an electric heaters (one 2000w to heat a whole flat) , which I accepted (and had to take accept the further cost) and expected me to wash with water from the kettle.
They have expressed no sympathy for the matter , saying they have done all they are obliged to do and have chosen not to compensate me for any of the expenses occured.
What agent could do to change your mind?
Needs to offer a better level of service to Tenants.