Having endured endless trouble with this agent (no replies to constant emails, filthy when we moved in, incomplete set of keys, rude and unprofessional staff, broken boiler etc...), we yesterday received a letter telling us our contract expires on July 26th 2010. This is incorrect - it expires Jan 27th 2011 - but we will sieze the opportunity to escape from this agency with both hands.
Having read other reviews here, I am very concerned that we will have problems getting our deposit back, as we had to throw some furniture out because it was so filthy and mouldy when we moved in. This includes mattresses, which were stained with what I can only imagine to be bodily fluids.
There is very damaged furniture we didn't throw out, as we were told that if we got rid of it we would have to replace it. This includes a mattress so old as to be dangerous.
Just avoid these people at all costs.