Julie Twist Properties
Head office, Manchester, M3
4.6/5, 459 reviews
91% recommended
100% sales valuation accuracy
93% sales fee satisfaction
84% lettings valuation accuracy
81% lettings fee satisfaction
Julie Twist the City Centre Property Specialist

“Very supportive and pro active staff. Thank you Julie Twist ......”

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May 17,2010
Minithumbup
By: 'luke'
May 17,2010
3 people found
this helpful
Very supportive and pro active staff.
Thank you Julie Twist for your excellent service in two recent purchases
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Opening Hours
Address

Julie Twist Properties
237-239 Deansgate
Manchester
Greater Manchester
M3 4EN
0161 834 8486

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 93% £85,000 £524,225
Lettings 84% 81% £400 £3,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
91 11 170 25 68 1 72 1 16 4
Areas covered
  • M1
  • M2
  • M3
  • M4
  • M15
  • M5
  • M50
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TDS
Latest Properties

No Properties

“Right from the beginning they could not have ......”

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Dec 02,2020
Minithumbup
By: 'Peter Boddy'
Dec 02,2020
0 people found
this helpful
Right from the beginning they could not have been more helpful. The most personal and professional real estate team I have ever dealt with. Communication was clear throughout the process and no question any bother. Thanks so much!!...
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“Many thank to ALL the staff at JTP for being ......”

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Nov 30,2020
Minithumbup
Yvonne
By: 'Steve lewis'
Nov 30,2020
0 people found
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Many thank to ALL the staff at JTP for being so helpful, friendly and very professional during very difficult times. It's really appreciated. Thank you....
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By: Yvonne Cook
Dec 01, 2020
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Thank you Steve for your lovely comments, always happy to help ...

“Paul, Sarah, Rebecca...”

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Nov 26,2020
Minithumbup
Paul
Sarah Leach
By: 'Jon'
Nov 26,2020
0 people found
this helpful
Paul and the sales team were incredibly helpful throughout what was a relatively tricky process. Paul was able to keep things moving and would always help out wherever possible. The teams communication was good and I wouldn’t hesitate to recommend Paul and Julie Twist ...
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“Yvonne.Very grateful for your managing our ......”

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Nov 02,2020
Minithumbup
Yvonne
By: 'Michael Marsden'
Nov 02,2020
0 people found
this helpful
Yvonne. Very grateful for your managing our change of tenants, in these most difficult of circumstances, so seamlessly. Usual highly professional and reliable service. Again,Many thanks....
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“Stellar sales team...”

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Oct 28,2020
Minithumbup
Paul
Sarah Leach
By: 'Jules Boursin'
Oct 28,2020
0 people found
this helpful
I recently bought property through JT, and found the sales team to be very responsive and helpful. Any setbacks with the sale were dealt with patiently and thoughtfully. I'm glad I ended up dealing with this team....
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“Hello!To the sales team at JT...forgive me ......”

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Oct 27,2020
Minithumbup
Paul
By: 'Mushref Assas'
Oct 27,2020
0 people found
this helpful
Hello! To the sales team at JT...forgive me if my words fail me .. Dear JT The manner these guys held themselves is nothing short than majestic, sublime, dignified and methodically coherent. They were a team! they excelled individually, that i could not miss, however, ...
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By: julie Twist
Oct 27, 2020
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Thank you for the review, my sales team make me proud every day but reading this review takes it to another level. Thank you! ...

“Great customer service...”

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Oct 27,2020
Minithumbup
Paul
Sarah Leach
By: 'Carol Bennett'
Oct 27,2020
0 people found
this helpful
I was going through a very distressing time having to sell my brothers apartment after his untimely death. This process was made so much easier with the staff from Julie Twist, Sarah, Rebecca and Paul providing a great customer experience and being very helpful to ...
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“Helpful staff. Clear communication throughout......”

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Oct 22,2020
Minithumbup
Sarah Leach
Paul
By: 'Mark Brunnen'
Oct 22,2020
0 people found
this helpful
Helpful staff. Clear communication throughout. Slightly aggressive tactics & behaviour employed when negotiating the sale, but I suppose I would want my Agent to adopt a similar stance if I was selling rather than buying. Other than that, it was easy to do business with the ...
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“An absolute pleasure to deal with....”

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Oct 22,2020
Minithumbup
Paul
Sarah Leach
By: 'Fiona Farrell'
Oct 22,2020
0 people found
this helpful
Paul and his team were brilliant. They are great communicators and kept us up to date the whole way through the process. An absolute pleasure to deal with....
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“I recently sold my apartment using Julie Tw......”

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Oct 22,2020
Minithumbup
Rebecca
Paul
By: 'Nicola. Good'
Oct 22,2020
0 people found
this helpful
I recently sold my apartment using Julie Twist, I rented the apartment for approximately 19 years with them before that . They were fantastic managing agents when I rented the property great communication , solved all the problems for myself and my tenants. They then guided me through ...
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“Wonderful team and made the experience so muc......”

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Oct 22,2020
Minithumbup
Paul
Sarah Leach
By: 'Lucy D'
Oct 22,2020
0 people found
this helpful
Wonderful team and made the experience so much easier. Really genuine and hard working. Thanks to Sarah,Paul and Rebecca I'd always recommend Julie Twist....
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“Sale of City Cente Flat...”

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Oct 22,2020
Minithumbup
Paul
Sarah Leach
By: 'Georgina Smith'
Oct 22,2020
0 people found
this helpful
Having put our property on the market with Julie Twist on the day the UK went into lockdown we had low expectations of progress, how wrong were we. Sarah had taken a video and so zoom viewings started immediately. We quickly had offers and quite ...
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“Great rental agent; highly recommended...”

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Sep 17,2020
Minithumbup
By: 'Peter E Pormann'
Sep 17,2020
0 people found
this helpful
Great agent; handled letting without any problem. Virtual viewing was sufficient to get property lets and void times kept to a minimum. Really top notch....
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By: Louis Twist-Green
Sep 18, 2020
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Thanks for your kind words Peter! I'm glad to hear it. ...

“Re- letting property over Covid period. .....”

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Aug 27,2020
Minithumbdown
By: 'Dr Sheran Perera'
Aug 27,2020
0 people found
this helpful
Re- letting property over Covid period. Service excellent. Inventory very well done . We have now worked with the team at Julie Twist for the last 3 years and I have found the service to be excellent and am grateful to Fillipo Lettings Manager and Helen Property ...
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“I was delighted that my property let so quick......”

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Aug 26,2020
Minithumbup
Yvonne
Sian
By: 'Philip Hepworth'
Aug 26,2020
0 people found
this helpful
I was delighted that my property let so quickly for close to the asking price after the previous tenants vacated particularly during difficulties faced because of Covid. Both Yvonne & Sian have been super efficient as always....
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“Fantastic service, all our emails have been r......”

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Aug 25,2020
Minithumbup
Yvonne
Sian
By: 'Hannah Peverell'
Aug 25,2020
0 people found
this helpful
Fantastic service, all our emails have been responded to very quickly and attentively. Property is in excellent condition moving in and communication across the website for maintenance and payments is extremely easy to use. Very happy with them as our estate agent....
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“Excellent estate agents....”

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Aug 20,2020
Minithumbup
By: 'CMC'
Aug 20,2020
0 people found
this helpful
I have rented a property from Julie Twist now for a couple of years. I have found the agents I have liaised with to be really helpful and nothing is too much trouble. Franc is an excellent agent. His diligent professionalism enabled me to secure ...
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“Extremely helpful with all the questions we h......”

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Aug 19,2020
Minithumbup
Filippo
By: 'Ben Hatch'
Aug 19,2020
0 people found
this helpful
Extremely helpful with all the questions we had as first time renters, couldn’t recommend highly enough. Would always look to go back to Julie Twist again....
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“I have been living in a property managed by J......”

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Aug 18,2020
Minithumbup
By: 'Olivia'
Aug 18,2020
0 people found
this helpful
I have been living in a property managed by Julia Twist for a year now and I can't say enough lovely things. They are always prompt to respond and get things done ASAP. So when it came for me to find somewhere new Julia Twist ...
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By: Louis Twist-Green
Aug 18, 2020
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Hi Olivia, Thank you for your kind words - i really appreciate! Please let me know if there is anything else me, or the team, can do to help you. ...

“Fantastic service!...”

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Aug 04,2020
Minithumbup
Filippo
By: 'Katie seager'
Aug 04,2020
0 people found
this helpful
Filippo has been brilliant for us. He has been so fast to reply to any questions and has usually solved any problems in as quick as 20 mins. Really friendly and helpful service. Would definitely go through Julie Twist for a property in the future....
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“Amazing customer service from Louis. Always a......”

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Jul 30,2020
Minithumbup
By: 'Saffron Thrussell'
Jul 30,2020
0 people found
this helpful
Amazing customer service from Louis. Always available to offer advise and make us feel reassured. Helped make stressful times a lot easier. Thankyou so much! Would definitely use Julie Twist again in the future. Couldn't recommend enough....
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By: Louis Twist-Green
Jul 30, 2020
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Hi Saffron, Thanks for your kind words - if I can be any help moving forward, just let me know. All the best! ...

“The best of the BEST!...”

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Jul 21,2020
Minithumbup
Filippo
By: 'Bridget Sissons'
Jul 21,2020
0 people found
this helpful
Have been using JT for the past two years. Great for students, finding their feet in the renting world - helped me through each process and explained things carefully when needed. Everyone I have dealt with, from head office to the maintenance team has been ...
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“Always available, helpful and efficient service...”

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Jun 25,2020
Minithumbup
By: 'Pierre Parant'
Jun 25,2020
0 people found
this helpful
Always available, helpful and efficient service. I have really enjoyed the service reactivity of Julie Twist Properties which has returned to me in a timely fashion. Great service for the tenants. Thanks for all guys....
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“Communication is brilliant and our agent, Hel......”

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Jun 22,2020
Minithumbup
By: 'Georgia G'
Jun 22,2020
0 people found
this helpful
Communication is brilliant and our agent, Helen, has been very efficient. Would highly recommend. Best agents we have rented from to date....
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“Maintenance responded quickly and their team ......”

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Jun 12,2020
Minithumbup
By: 'Kamryn Howe'
Jun 12,2020
0 people found
this helpful
Maintenance responded quickly and their team were helpful and efficient at resolving the issue. Very happy with the service provided!...
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No image available Paul
(144)
Staff picture
(79)
Staff picture Yvonne
(62)
No image available Rebecca
(48)
No image available Sarah Leach
(40)
No image available Filippo
(34)

Tenant Fees

HOLDING DEPOSIT (PER TENANCY)
One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)

SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.

SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.

UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).

CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.

CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items)
Last updated at 08/06/2019, 3:53 PM by Julie Twist
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to Julie@julietwist.com or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 9:55 AM 22/11/2017 by Dan

Awards won by Julie Twist Properties, Manchester M3 4EN


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