I dealt with Susan Roberts as the property manager of the house where I was tenant. She was prompt in her responses to us and friendly to deal with. Overall I felt she provided a good service. I also had dealings with Chloe Martin in her capacity as a letting agent when we were leaving the property. She always advised us when she was coming through the house and was friendly which we appreciated as other companies which were also trying to let the property often entered without advising us that they would be bringing prospective tenants through the house which raised security concerns for us. We appreciated Chloe asking if it was ok to bring people through.