The left hand doesn't know what the right hand is doing in this place. Trying to rent with them in the first place was a nightmare, they never respond to enquiries unless you pester them so you end up missing out on the properties you were interested in. Then they 'misplaced' my application form so I had to start all over again.
If you're trying to sort something out with them it never seems to get passed on to the appropriate person, then when you contact them because you haven't heard back they have no recollection of you! J&E Shepherd constantly drop the ball which makes renting with them incredibly frustrating.