I have used S & W even when Mr. Smith was working on his own, since 2003. In a decade I have been consistently impressed with his professionalism & rigour, which is why I return time after time. He is scrupulously fair between landlord & tenant. If he thinks that I am wrong over any issue or something needs confronting he will tell me. I have read all the reviews positive & negative over time & it is also worth pointing out that people\'s standards vary hugely. What is disgusting to one can be acceptable to another. What I suspect has happened is some aggrieved people need to let off steam. In that case he can still get a poor review even when he has acted perfectly correctly.