From day 1 the agent has been nothing but a let down. They never call you back, dodge your calls and will try and rip you off at any given opportunity. Having rented through several agents over the years they are by fair the worst and taken a ridiculous amount of time to do anything (if they even do it). We felt their fee\'s are excesive and since moving out of the property on 25th Febriary 2013, to this day we are still waiting for our deposit back nearly 3 weeks later.
We were told they werre holding back £170 for a light clean which we accepted even though we had cleaned the property from top to bottom and also the new tenants moved in the following day anyway but we can accept that. What we can\'t accept is just plain bad customer service. Their staff are rude and i never want to deal with them again. We are still waiting for our deposit back and are currebtly taking legal dvice to see how long they are actually allowed to drag this out for as previously we had it retuned within a week from our last 2 lettings agents.
Do not rent through this agent, they are cowboys.
What agent could do to change your mind?
They could be more helpful, politeand improve their customer service skills vastly.