The estate agent Martin & Wright has a good direct line of service. It was easy to arrange viewing appointments. They were always reachable in my experience both by phone and email. All arrangements were made fairly quickly also after the tenants moved in. Some improvement can be made in the reference check procedure which was fairly chaotic, partially because of the speed at which the process had to be done. . By pointing out more clearly which documents are required and which are not, and which have been received and which have not. For this sending a simple check list and keeping it up to date would suffice.