The repairs system that in place is poor to put it polietly. When you first register an issue nothing happens, you then follow this up and still nothing happens. After months of calling and emailing still nothing happens. The only way that I managed to get anything repaired was to threaten Newmans with a formal complaint.
The £96 contract renewal fee......is day light robbery. I am a proffessional working in the Social Housing Sector and I know that all Newmans did was print off yet another standard tenancy agreement and change the dates. I questioned the charge, only to be lied to by Natalie who stated the cost was incurred as housing law is constantly changing. I asked her to name an example, which she could not do. Natalie also doesnt understand what is meant by a full repairing lease, on one occassion she explained to me that reseal the bath, and re-grouting the tiles is tenant responsibility..........which is definately wrong!
End of tenancy, was dealt with even worse than the renewal, after numerous phone calls, and emails four weeks passed before a total cost to be deducted from the deposit had been established. The expected bill doubled over night and the issue hasd to be dealt with by the TDS. The TDS RULED IN OUR FAVOUR AND awarded the majority of the costs back to us.