Northwood supplied me with tenants some years ago and they were very helpful when they moved out, going beyond their contractual obligations. I then got new tenants who became a bit of a handful and I turned to Northwood for help. Even though then hadn\'t supplied the 2nd tenants, they helped by formally giving written notice and getting a signature. The tenant said he would leave at 10:30am and eventually left at 4pm. Northwood stepped in at very short notice to collect the key on my behalf.