Coalters are extremely unprofessional. As tenants, we were constantly hounded for checkups and generally treated as dirt. We had an issue with the electrics where the mains box had fused, on reporting this (on the advice of a professional) we were told that it was clearly fine, nothing will be done. After going directly to the landlord, it was done within a day, and it was a miracle the house had not burnt down. If you like an agent that is willing to put your life at risk, then Coalters is definitely the one for you.